Khoros, LLC

Product Marketing Associate

Job Locations US-TX-Austin | US-MO-Kansas City | US-NY-New York | US-OR-Portland | US-CA-San Francisco CA | US-Remote
ID
2021-1850
Category
Marketing
Type
Full Time- Salary

Overview

Khoros is a leading enterprise customer engagement platform. With more than 20 years of experience, we’re a global leader revolutionizing digital customer service in online communities, social media, and conversational chat and messaging channels. Our team is obsessed with innovating consumer experiences and ensuring the success of our customers at the world’s biggest brands, like Samsung, HP, Sony, and Visa. As a result, we have a roster of industry awards from TrustRadius, G2, the Stevie Awards and more.

 

#LI-Remote

Responsibilities

Who you are:

Khoros is looking for an exceptional Product Marketing Associate to support our Customer Service, Digital Contact Center, and Conversational AI solutions. In this role, you will support the go-to-market strategy and execution for product launches in enterprise level messaging, chatbot, AI-powered automation technology. You will create programs that accelerate sales and drive industry category leadership.

We are looking for someone passionate about marketing B2B technology that makes life easier for both brands and consumers. You should thrive in a fast-paced, data-driven culture, and master the cycle of learn → build → deliver → measure. You will be responsible for communicating the value of digital-first Customer Service to the market.

Job Duties:

  • Develop and maintain core positioning, messaging, and differentiation for Customer Service, Digital Contact Center, and Conversational AI solutions
  • Execute and support marketing program activities, including product launches & releases and market research & analysis
  • Build and maintain compelling content like pitch decks, data sheets, videos, whitepapers, blogs, email templates, and more
  • Train and enable the sales field with data-driven tactics, innovative & scalable content, and consultative deal support
  • Develop deep Conversational AI and Conversation Design expertise as a practitioner, tech communicator, and futurist

Qualifications

  • At least one year of marketing experience, preferably in B2B SaaS
  • Some experience or market knowledge in AI/ML or Conversational AI
  • Strong attention to detail, organizational, and prioritization skills
  • Strong verbal, written, and visual communication skills
  • Exhibits initiative, persistence, passion, and strong work ethic
  • Focused on measurable outcomes
  • Highly motivated to learn and create
  • Champions team culture with positivity and accountability
  • Proactively solicits internal stakeholder and manager input on tasks

 

This role is budgeted in the $60,000 - $70,000 range for base salary. Salary will ultimately be based on a candidate’s experience and external market factors.

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