Khoros, LLC

Community Manager II

Job Locations US-TX-Austin
ID
2021-1865
Category
Customer
Type
Full Time- Salary

Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

We are looking for a Community Manager with a passion for running digital community programs, who has strong interpersonal skills and experience in bringing community experiences to life for customers and staff.

The Community Manager will be responsible for the day to day operations of the Khoros Atlas community, and will work with Success, Sales, Marketing and Product teams to drive engagement and best practices across our busiest hub.

Responsibilities

  • Demonstrates and provides training on community features, business challenges and solutions to internal and external stakeholders.
  • Administers the community, including user account management and moderation escalations.
  • Bridges communication between internal and external communities, engaging with Subject Matter Experts where relevant.
  • Monitors community health and produces reports on relevant issues and outcomes.
  • Contributes to community engagement roadmap and is comfortable driving strategic initiatives.
  • Helps manage programs (contests, webinars, giveaways) to drive adoption and success with our community.
  • Assists with the management, upgrade and improvements, of features and functions, providing technical support to members and staff.
  • Creates, configures and manages community page layouts designed for different business profiles and audiences.
  • Manage Polls/Surveys to measure community member experience and sentiment

Qualifications

  • 3+ years Community Management experience
  • Experience working in an enterprise environment with remote teams 
  • Experience with project management and guiding strategic programs
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
  • Proven ability to execute tasks with high quality and within time constraints
  • Effective and versatile written and interpersonal communication skills
  • Comfortable in a fast paced/dynamically changing environment
  • Professional online community knowledge management or moderator experience preferred
  • Experience with Lithium, Salesforce or other community platforms desirable

 

This role is budgeted in the $60,000 - $65,000 range for base salary. Salary will ultimately be based on a candidate’s experience and external market factors.

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