Khoros, LLC

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Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The Chief Architect will:  - Collaborate with product management leaders to define architecture strategy for the Khoros portfolio.  - Take ownership on driving forward change and focus in non-functional areas such as SRE, Security, API, Quality, System Telemetry, DR, High Availability, and Cost Optimization.  - Provides architecture leadership on key company initiatives. - Collaborate with product management leaders to define architecture strategy for the Khoros portfolio - Collaborate with architects, developers, SREs, tech leaders and security engineers to discover, define and establish standards, tools, etc. to be used. - Drive to understand customers in order to apply technology and architecture to best deliver value. - Take ownership on driving forward change and focus in nonfunctional areas such as SRE, Security, API, Quality, System Telemetry, DR, High Availability, and Cost Optimization.  - Support agile processes while ensuring proper attention is given to non-functional requirements.  - Keep abreast of modern architectural approaches and technologies: microservices, big data, API, SRE, containers, cloud, etc. Understand their benefits and tradeoffs to best apply them to the Khoros portfolio.  - Inform the Khoros tech leadership team on technology trends applicable to the Khoros portfolio. Key Deliverables:- - Architecture Strategy to deliver on Khoros’s business objectives - Set appropriate non-functional focus based on business strategy and risk.  - Promote good engineering practices and appropriate focus on non-functional requirements. Provide thought leadership on platforms, standards, tools, architecture patterns to Khoros. - Influence and support architects..  - Keep current on technology and architecture trends.  - Architect on key projects as required. - Dive in and lead to resolution problems that arise on an ad-hoc basis. Solutions include both short term remediation as well as longer term remediation. Qualifications:- - B.S. or M.S. degree in Computer Science with a strong academic record.  - 10+ years experience in software engineering, security, architecture and/or operations. Must have grounded understanding of software engineering, operations and security principles.  - Strong and proven leadership and influence.  - Experience and strong understanding of architecting systems for non-functional requirements such as disaster recovery, high availability, system telemetry, security, infrastructure as code, automation, CI/CD, quality, scalability, API, and SRE.  - Experience designing, building, and operating high volume, client facing cloud products. Passion to support cognitive computing initiatives to enhance product capabilities.  - Excellent verbal and written communication skills. Must be able to effectively communicate complex technical concepts to diverse audiences
Category
Development
ID
2021-1799
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Paid Social Strategist to add to our growing Strategic Services team. The mission of a Strategist is to provide Khoros customers with specialized expertise and support to unlock the most value possible from their social programs and the Khoros platform. For this specific role, the ideal candidate is a mix of team lead, project manager, social media expert (organic and paid), and analyst who can counsel Khoros customers on best practices, social media thought leadership, and can map a path to success that aligns with business goals and objectives. Having at least 5 to 7 years in the social media space and a minimum of 2 to 3 years of hands-on experience developing paid social strategies will be essential as well as the ability to confidently execute paid social campaigns with extreme attention to detail. This role will also lead and develop paid social media playbooks, recommend channel-specific KPIs and other social strategy-centric deliverables, as well as optimize and analyze paid social media campaigns. The candidate must be able to think strategically to identify issues that need to be prioritized or resolved, and they will have a clear understanding of best practices for executing paid campaigns across all of the major social channels (Facebook, Instagram, Twitter, LinkedIn, Pinterest, etc.). The successful candidate embraces a fast-paced work environment and is interested in supporting customers from a wide range of industries. A deep understanding of social media and major networks is key, as is a sense of curiosity and a “can-do” attitude. From developing paid social strategies, creating complex target audiences, and understanding the intersection of pairing ad types with the right objectives to maximize results, the Strategist will play a pivotal role on project teams at Khoros. The Strategist will be a manager and mentor to team members; proactively identifying ways to improve themselves and the team around them. Collaborating with Analysts and Social Media Coordinators to support social programs that meet and exceed our customers’ business objectives, this role will report to a Senior Strategist and work closely with sales, professional services, and creative teams. This person will be based out of our Austin office or work remotely.  
Category
Strategic Services
ID
2021-1797
Job Locations IN-Bangalore
    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE We’re looking to add a Software Engineer II to an already awesome engineering team. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one. WHAT YOU’LL DO ?   ● Develop and unit test high quality code to implement features ● Perform code reviews and improve code quality by applying solid design principles ● Exhibit end-to-end ownership of a feature/task/bug ● Collaborate with team making sure deliverables are delivered on time with high quality. WHAT WE ARE LOOKING FOR ?   ● A Graduate in Computer Science or equivalent degree ● Good mobile apps development experience(3years) and strong React Native experience (1-2 years) ● Experienced in building REST API based Mobile solutions for about of 3 years   Strong JavaScript knowledge ● Experience with popular React Native workflows(Redux) and CodePush   Unit testing with Jest ● Strong communication skills and ability to collaborate in a multicultural environment ● Experience with theReact Native ecosystem and the libraries available for common tasks - Dependency Injection, Networking, Image    Loading, etc. ● Understanding of modern architectural patterns such as - MVVM, MVP, VIPER, etc. WHAT WOULD ADD VALUE ? ● Open Source tech such as: Elasticsearch, Redis, MySQL ● Experience working with Scala, Ruby on Rails or JavaScript (ES6) ● Someone who understands git, pull requests and good software development practices ● Basic understanding of social media domain   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed          
Category
Development
ID
2021-1794
Job Locations UK-London
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa. We are looking for a stellar Sales Development Representative to help attract enterprise customers to the Khoros brand. You will be reaching out to strategic target companies to help generate interest in our awesome suite of product offerings. You’ll also work closely with sales leaders to research and develop call strategies, messaging and territory development. As part of your onboarding you will receive world class sales training. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Category
Sales
ID
2021-1793
Job Locations IN-Bangalore
ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE We’re looking to add a Software Engineer II to an already awesome engineering team. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one. WHAT YOU’LL DO ?   ● Develop and unit test high quality code to implement features ● Perform code reviews and improve code quality by applying solid design principles ● Exhibit end-to-end ownership of a feature/task/bug ● Collaborate with team making sure deliverables are delivered on time with high quality. WHAT WE ARE LOOKING FOR ?   ● A Graduate in Computer Science or equivalent degree ● Experienced in building REST API based Mobile solutions for about of 3 years ● Ability to design and develop scalable mobile solutions ● Strong communication skills and ability to collaborate in a multicultural environment ● Experience with the IOS/React Native ecosystem and the libraries available for common tasks - Dependency Injection, Networking, Image Loading, etc. ● Understanding of modern architectural patterns such as - MVVM,MVP, VIPER, etc. WHAT WOULD ADD VALUE ? ● Experience working with React Native framework and Redux ● Experience with CI/CD for Mobile development using Jenkins or Bamboo ● Experience of working on a REST APIs based apps ● Experience with git, pull requests and good software development practices ● A good understanding of Social media domain ● Knowledge of practical Agile and Scrum   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed          
Category
Development
ID
2021-1792
Job Locations US-NY-New York | US | US | US-Remote
Khoros is a leading platform for digital-first customer engagement. With more than 20 years of experience, we’re a global leader revolutionizing CX with top-notch software and strategic services for digital care, messaging, chat, social marketing, and online communities. Our diverse and driven team obsesses about the customer experience and we’re passionate about helping the world’s biggest brands, like Samsung, HP, Sony and Visa, succeed in creating customers for life. As a result, we have a roster of industry awards from TrustRadius, the Stevie Awards, G2, and more.   Enough about us, are you a passionate salesperson, looking for a bigger challenge? The current state of the world and growing trends of digital transformation have positioned Khoros for explosive growth. We are looking for a dynamic Enterprise Account Executive to accelerate our trajectory. Here you will have the opportunity to sell to our most strategic enterprise brands with the solutions to revolutionize their businesses. By joining our team you’ll be part of a proud group of elite sellers that deliver the best outcomes for their customers, for our organization and for themselves.    Who You Are: - A consistently top performing seller who thrives on acquiring new customers - Self-motivated as an individual and a strong collaborator with your team - In possession of 5+ years experience selling complex enterprise SaaS solutions, ideally with a disciplined and process driven approach successful in exceeding quota  - Fluent with relative technology and deep industry knowledge - Able to showcase a learn-it-all mindset vs. a know-it-all mindset - Passionate for understanding technology and customer success stories, equally matched by passion for understanding prospective customers’ executive priorities, challenges, and goals - Expertise using enterprise sales methodologies - Open to coaching and continuously looking for opportunities to improve - Extra credit points for Digital CX/Digital Marketing/Social Media sales experience  What You’ll Do: - Develop a go-to-market strategy for your assigned territory and create a pipeline of prospective new logo opportunities - Utilize your prospecting skills and a variety of tools to build and accelerate a steady flow of quality pipeline - Engage with senior executives of some of the biggest global brands to position the Khoros value proposition - Listen to customer’s needs and become their trusted advisor to guide them through their digital transformation journey - Guide the prospective customer’s definition of business value and challenge them to think about new ways to differentiate and transform their business.  - Collaboratively work with a team of internal resources, including Sales Development Representatives, Sales Engineers, Professional Services, Customer Success, Legal, Marketing, and Executives to effectively manage the sales process from end-to-end. - Demonstrate excellence in sales forecasting and opportunity management   What You’ll Love: - Learning new sales skills and experiencing professional growth by being surrounded by some of the best and brightest in the industry - Receiving world class training based on best practices from across the Vista Equity Partners portfolio through coaching, tools, and ongoing enablement - Working with extraordinary people with a motivation to work together to win - Joining a team of proven sellers with a successful track record of winning large, complex deals - Stretching your knowledge and grow as you become a trusted advisor in what it takes to transform businesses from analog customer engagement to digital customer engagement -   Why Work at Khoros? At Khoros, connection is at the core of who we are! You'll work with a team of talented Khorosians who are passionate about customer experiences and live by our values -- Earning trust through actions and attitudes, winning and growing as a team, and listening, learning, and leading to help our customers succeed. We’ve been recognized locally and nationally as a Best Place to work year after year because of the culture we’re building around the bright, talented people that work here. We’re stronger when we’re diverse, which means our business relies on having different voices and perspectives at the table. People can be their authentic selves at Khoros because we hire diverse teams by gender, race, sexuality, age, ability, and all other dimensions of identity.  We’re also stronger when we’re equal and transparent. We are committed to equal pay across the organization as well as advocating for equality in the communities where we live and work. We’re proud to offer our software and services to women-owned and minority-owned businesses and nonprofits that do not currently have the capacity to invest in our offerings.  Our generous benefits plans make individuals feel valued and include: flexible paid time off, medical plans, dental and vision plans, life insurance, 401(k) savings plans, gym and wellness benefits. We have 11 offices around the world, and also accept remote applicants.
Category
Sales
ID
2021-1791
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE Khoros is seeking a full-time Data Program Coordinator as a central role within the Customer Organization Data Team. We’re looking for someone who is data-driven and can understand, report on, and make adjustments to data collection from day-to-day processes performed by teams within Khoros’ Customer Organization.    This role requires coordination with Khoros’ staff around the world, and an important requirement is to work a shift that supports EMEA and North American regions. Typically, this will require hours from 1:30PM to 10:00 PM IST. Teams you’ll be supporting include: - Support - we have over 70 Support Agents resolving our customers’ technical issues for multiple distinct Product Solutions. Most are stationed in Austin, TX, USA, and Bengaluru, India offices, and others work remotely. - Customer Success - we have over 40 Customer Success Managers working with assigned accounts. Their goal is to help customers succeed, and it’s important to understand both our CSM’s actions, and our customers’ measurable performance. - Customer Experience - we are developing an innovative program to track and measure our customer touchpoints, including the way they use our software. This role will proactively collaborate with these teams, Business Systems / IT, and Training to document and improve Customer data analysis data structure, and data collection processes, aid in the execution of programs, and assist in developing training materials to practitioners. We’re looking for someone with vision, intelligence, and dedication.  WHAT YOU'LL DO ? - Lead projects to improve our customer operations. We need someone who is open to learning and applying best practices from industry. - Review and develop reports to understand team performance, and use the findings to continuously improve.  - Perform quality assurance of operational metrics. - Assist development of training curricula. Measure the impact of training programs. - Utilize industry standard tools (Salesforce, Domo, Gainsight, Jira) to achieve all of this.   WHAT WE ARE LOOKING FOR ?   - Experience using enterprise-wide customer engagement / support software systems. (Salesforce Service Cloud, Tableau, Domo, SAP, etc.)  - 2+ years experience working in a customer-focused organization (Support, Success, Services, etc.)  - Experience finding efficiency gains by identifying trends, and partnering with process owners.  - Problem-solving and critical thinking. - Strong communications skills in speaking and writing with clarity and authenticity. - Proficient in use of office software including Word Processing, Spreadsheets, and Presentation software. - Experience using graphs and charts from structured and unstructured data sets to make presentations and proposals. - Experience working in a fast-paced environment and dealing with ambiguity. WHAT WOULD ADD VALUE ?   - Strength in process definition, and/or data definition. - Experience managing multiple concurrent projects. - Experience working directly with stakeholders in North America and/or Europe. - Experience measuring and reporting on the outcomes and outputs of process improvement initiatives. Especially doing so in an environment of continuous improvement and refinement. - BA/BS in Business, Technology, Communications, Mathematics, Science, or comparable experience.    WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Customer
ID
2021-1787
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success.   The Khoros engagement platform comprises Online Community, Social Media Care and Marketing products for the customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The Director, Technical Operations is expected to lead and manage an organization of professionals whose operational approach to our infrastructure enables our product development teams to rapidly and effectively build highly available products for our customers. This individual is responsible for maximizing the quality of product operations and service to exceed the contractual SLAs (e.g., performance, availability, RTO, RPO) for each of our customers. This individual will ensure that environments and supporting operational processes are mature and secure and that deep consideration for continuous improvement and deployment operational processes is given emphasizing speed and scale.   Major Areas of Accountability The Director, Technical Operations will build strong relationships across the internal business/engineering and partner community to ensure that the solutions delivered by the operations team meet the required business value, while also acting as a ‘thought leader’ and escalation point for all technical operations related issues by: - Hiring and developing talented operations professionals who work harmoniously within the operations organization as well as with other organizations within Khoros. - Understanding current and future business requirements, working with application owners and business leaders to ensure strategic business goals are met. - Providing leadership in technology operational architecture and platform design for an engineering organization that supports multiple business units and products. - Working closely with the finance organization to ensure that our budget is properly planned and accounted for. - Managing global teams with presence in all 4 US time zones, India and Switzerland. - Establishing and enforcing standards for security and compliance in collaboration with our information security team. - Planning and managing personnel schedules ensuring all projects meet obligations, deadlines, and budget expectations. - Liaise with cloud providers, security vendors, and external workforce companies to negotiate contract terms and ensure smooth partnerships.  - Instilling and sustaining a culture of continuous improvement and automation to reduce manual interventions in production.   Qualifications The successful candidate will ideally have extensive global experience in managing a team of Cloud Engineers, Cloud Delivery Leads, Site Reliability Engineers, and/or DevOps Engineers with in-depth knowledge/experience rapidly delivering and iterating on cloud solutions and services on a global scale utilizing industry best practices for operational assurance.   Required Skills and Knowledge   - Experience architecting solutions leveraging AWS IaaS/PaaS services - Experience driving adoption of containerization technologies especially Kubernetes - Experience in large scale & complex global IT infrastructure design / delivery - Knowledge of service delivery automation, infrastructure as code implementation and service improvement initiatives. - Running day-to-day cloud operations, managing environments and large-scale cloud application deployments. - Planning and building IT-related application and infrastructure services. - Attracting, leading and developing technical operations staff in a geographically dispersed environment. - Technical product ownership management approach, agile software development practices, and advanced knowledge of technical operations organizational structures and delivery methodologies. - History introducing and executing enterprise-wide organizational systems, processes and frameworks.   Qualifications - Bachelor’s Degree in Computer Science or equivalent work experience - Preferred certification with AWS technologies - 7+ Years’ Experience with managing staff in geographically diverse locations - Extensive experience managing large projects/programs
Category
Development
ID
2021-1786
Job Locations US-Remote
In this role you will support the organization to enable the development of healthy and happy product development teams that build awesome customer experiences. Responsibilities - Advise the organization on strategy to establish appropriate portfolio management priorities and practices, working with senior leaders in Product, Engineering and Strategy roles to implement organizational and behavioral change. - Coaching and mentoring of globally distributed Product and Engineering teams, developing context appropriate guidance and learning plans that enable improvement. - Be a product development change agent and advise on tools, techniques and practices to drive organizational performance. - Be a cultural ambassador for the Engineering organization, championing and promoting progressive practices and behaviors to the organization and to the broader software development industry. Qualifications - Bachelor's degree with 10+ years of experience in a product development context, working with large scale, distributed engineering teams. - First hand experience working in both waterfall and agile contexts as an engineer, product owner or analyst. - 6+ years of agile coaching experience, with experience in key frameworks and tools (eg Scrum, Kanban, XP, story-mapping, product canvas, etc). - Ability to authentically establish credibility, build consensus, and activate collaboration with peers and stakeholders. - Excellent interpersonal communication skills. - 3+ years coaching experience with teams that are new to Lean/Agile culture. - Agile Coach certification (eg ICP-ACC, ICP-ATF or ICE-AC) - Proficiency with multiple team collaboration and ideation tools (eg JIRA, MS Azure, Aha!, Mural). - Experience developing learning curricula and training materials. - Experience delivering engaging learning events both in person and remotely.
Category
Development
ID
2021-1785
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. Khoros is now seeking an Executive Assistant to provide administrative and project management support to assigned executive leaders including but not limited to the Chief Financial Officer and General Counsel. The right candidate will possess the ability to meet tight deadlines and juggle multiple critical priorities while maintaining a positive attitude and professional demeanor.
Category
General & Administration
ID
2021-1783
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   Khoros is now seeking a Talent Experience Associate to research and resolve employee requests for diverse human resources programs. This role will use problem-solving skills and a solution-focused mindset to find opportunities to solve problems, drive process efficiency, and elevate the employee experience.
Category
Human Resources
ID
2021-1781
Job Locations US-TX-Austin | US-Remote | US-MO-Kansas City | US-OR-Portland
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. Khoros is seeking a SeniorSolutions Consultant to support our Central/West territory- who is quick thinking, flexible, creative, and analytical with both experience and a passion for web technologies, troubleshooting and teamwork.  You derive great professional and personal satisfaction from making your customers successful. The ability to research, learn, and quickly leverage complex information to our clients is a key component of this position.   The Senior Solutions Consultant is responsible for technical ownership in all pre-sales aspects of the selling cycle. This includes solution discovery, demonstrations, customization of demo environments, and all technical due diligence as a result of sales activities. To accomplish this, the Senior Solutions Consultant must have a strong desire to leverage their technical and sales skills which includes being able to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements, and provide business value.
Category
Sales
ID
2021-1780
Job Locations US-TX-Austin | US-MO-Kansas City | US-OR-Portland | US | US | US | US | US
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. Khoros is now seeking a Sales Recruiter  to help us discover and enable the next generation of Sales Talent at Khoros. You will play a pivotal role in building strong teams within a dynamic culture and growing organization. You will join a Recruiting team that’s passionate and committed to providing an exceptional candidate experience - applying strategic, innovative recruitment strategies designed to deliver a world-class organization.
Category
Human Resources
ID
2021-1777
Job Locations UK-London
  If you’re interested in being part of an amazing team that is a customer satisfaction leader and is working towards being one of the top global software support organizations, here’s where you’d be able to make a difference:   - Monitor requests through multiple channels including email and phone, providing support and responding to queries from our customers in an accurate and timely manner - Escalate problems to the correct teams where appropriate - Resolving simple requests without needing to escalate - Identifying documentation requirements in our knowledge base - Maintaining our high standards for customer communication and response timesEngaging in training opportunities on our products and key technical areas We need a customer-focused individual with an enthusiasm for technology and social media and who loves engaging with people. We’re looking for someone who gets a kick out of helping their colleagues as well as solving problems for customers. There’ll be plenty of opportunities to learn about our products and develop your career in a technical or customer-centric direction. This position has working hours from 10 am - 7 pm with breaks included as part of a global operation, so please be aware of this prior to applying. As part of a global 24/7 support team, occasional rotation within an on-call system for specific weeks or weekends may be required, so please be aware of this prior to applying. Desired Qualities & Skills The Associate Technical Support Engineer role is entry-level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed up on, and dealing with the bulk of our straightforward technical questions. This team takes on learning the system and technologies, but we have the luxury of training you in the details. Required: - Some experience in customer and/or technical support roles - Demonstrable interest in software and technology - Ability to understand and troubleshoot basic technical issues - Excellent written and spoken communication skills - Able to communicate effectively between teams and individuals of varying technicalexpertise - An overall desire to grow a career in a technical support role - Able to multi-task effectively while working on customer issues - Bachelor’s Degree in Computer Science, Information Technology or related field Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert   Why you should join our team We have a technical boot camp in which you’ll learn how to work with our products, focus your attention on the right things that our customers need, and understand how to empathetically work with our customers. Our motivation is to truly make a difference on each case by responding quickly and with high quality. We earn the loyalty and trust of our customers by setting a new standard for amazing support every interaction, every day. The team is hoping to find someone who is energized by social media, customer support, and solving complex challenges. We’re open, transparent, and hardworking. Our culture is as exciting as our products and we’re looking for another person to join. Come check us out!
Category
Customer
ID
2021-1775
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We are looking for a stellar Solution Consultant that will be responsible for creating clear and concise presentations and demonstrations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our clients is a key component of this position. The ideal candidate will be located on the East coast as she or he will support the East region.
Category
Sales
ID
2021-1773
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. ROLE We’re looking to add a Quality Engineer II to an already awesome engineering team. You will be responsible for validating and automating multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one. WHAT YOU’LL DO ? ● Design and develop manual tests for web application. ● Take complete ownership of release deliverables in your functional areas ● Focus on customer centric testing and ensure zero escapes to production. ● Be able to mitigate risks for release deliverables and communicate ● Adapt to and suggest process improvements for uplifting product quality ● Identify performance/load test scope needed in your functional areas ● Work with an awesome team in a fast-paced and collaborative environment   WHAT WE ARE LOOKING FOR ? ● 3+ years of experience in Quality Engineering ● Excellent knowledge in testing skills- design test plan and test strategy, test cases building and execution. ● Hands-on Java programming Scripting, API test and automation ● Working knowledge on Selenium or other automated testing tools, Rest based services automation, TestNG/ Junit ● Hands-on experience with Eclipse or other IDE development tools ● Hand on experience with react js test automation using tools like Jest and cypress will be an added advantage.   WHAT WOULD ADD VALUE ? ● Unix scripting, Data pipeline understanding ● Someone who understands git, pull requests and good software test practices ● Basic understanding of social media domain   YOU BELIEVE ● Solving user's problems is more important than anything else and you take pride in seeing a happy customer ● Meaningful user experiences are the focus of teams and the work that they do ● Autonomy is awesome and technology will shape the future   WHY SHOULD YOU JOIN OUR TEAM ? Awesome Culture Great Benefits - Performance Driven - Dental, Visual & Health Insurance - Flexible Working hours - Gym allowance - Well stocked Pantry - Commute & Meal allowance - Generous Leave policy   Competitive Compensation Equal Employment Opportunity - Among the best in industry - Our employment practices - Annual bonus
Category
Development
ID
2021-1769
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. The Khoros engagement platform comprises Online Community, Social Media Management and Digital Call Center Technology products. We enable social customer service, social support and social media marketing. We help teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   Khoros is looking for a Social MediaAssociate Analyst who will be responsible for collecting and analyzing data gathered via social listening. This role will be managing social insights projects from beginning to end, spanning project kickoff, research design, analysis and report design. Familiarity with the development of Boolean queries and experience analyzing social data is a must.   The Social MediaAssociate Analyst will also be responsible for managing and executing analyses to evaluate social content performance, identify notable trends in the social landscape and uncover opportunities to improve social marketing performance. This role will also assist with the development of research-backed social media marketing playbooks, establish channel-specific KPIs for measurement programs and execute paid social media optimization analyses. The ideal candidate has demonstrated experience creating and executing reports and optimizing social media campaigns on behalf of a brand or media company.
Category
Strategic Services
ID
2021-1768
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   As a Recruiter at Khoros, you will play a pivotal role in building strong teams within a dynamic culture and growing organization. You will join a Recruiting team who's passionate and committed to providing an exceptional candidate experience - applying strategic, innovative recruitment strategies designed to deliver a world-class organization.  If you're passionate about emerging technologies and want to bring your recruiting experience to a team in support of a strong company culture, Khoros may be the place for you!   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   Note this is a three to six month temporary assignment. 
Category
Human Resources
ID
2021-1764
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. As a key member of the Corporate Accounting team, the Revenue Accountant will support the revenue accounting operations and play a key role in the monthly close process. This role contributes collaboratively with Accounts Receivable, Order Management, and Finance Operations to ensure compliance with accounting policies, procedures and internal controls.
Category
General & Administration
ID
2021-1762
Job Locations US-Remote | US | US | US | US | US | US
Khoros’s Pricing and Contracts Office primary responsibility is driving complex commercial contracts to closure by providing the Go-to-Market teams (Sales, Services, Renewals) with business process & policy insights as well as strategic and operational support. The team sits within Finance Operations, in the office of the CFO. As a member of the Pricing and Contracts Office, you will have the opportunity to learn about and contribute to Khoros’s business from all angles, from our go-to-market strategy and roll-out of new products to the standardization of policies and systems to scale operations. You will be well-positioned as a strategic adviser with your fingers on the pulse of the business.   In this role, you will help to accelerate deal cycles to close and maximize revenue by partnering with Sales in proposal-building, pricing, quote generation, and opportunity management.  This is all in the effort to structure profitable and compliant transactions to the mutual benefit of Khoros and its Customers. You will also help manage and lead weekly calls for review of strategic deals and approvals of discounts and concessions. 
Category
General & Administration
ID
2021-1761