Khoros, LLC

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Job Locations US-Remote
Khoros is looking for a Digital Marketing Specialist to expand the brand's marketing capabilities related to an already robust digital offering. This position will report to the Manager of Marketing Operations and will collaborate with various teams within the company including, Demand Generation, Event Marketing, Sales, and Design on a regular basis.   What You’ll Do In this role, you will be responsible for planning, executing, testing, reporting, and evaluating the success of email programs. Email programs will support Khoros content, events, webinars, product updates, announcements, newsletters, and operational sends. This role will also provide marketing operations support, such as creating webinar programs, web forms, asset tracking, database analysis, reporting,  and marketing automation. The ideal candidate will have a background in email or content marketing with a deep understanding of integrated marketing strategy. In addition, a core understanding of marketing automation, CRM, and data analysis are critical.     #LI-Remote
Category
Marketing
ID
2021-2197
Job Locations AU-Sydney
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Part-Time Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.  
Category
Strategic Services
ID
2021-2196
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE We’re looking to add a Software Engineer II to an already awesome engineering team. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.   WHAT YOU’LL DO ? - Implement requirements as provided by product managers. You will interact with the design team to build an understanding of what is needed and create the same - Use (and re-use) pattern libraries to create engaging user interfaces that are accessible and follow the needed standards - You will also interact with other developers  - This is a fairly technical position that involves a lot of coding. You’ll be in the code a lot for a robust and complex product platform - You’ll also be spending a lot of time with the product team, helping estimate tasks and suggesting user-interface improvements whenever you can  WHAT WE ARE LOOKING FOR ? - A Graduate in Computer Science or equivalent degree - 2+ years of experience in JAVA software development building enterprise scale applications in a cloud environment - Knowledge of object-oriented programming, design patterns, concurrency, files and Databases - Strong Hands on Experience Java design patterns, REST APIs, SPRING framework, XML, DOM, and templating schemes e.g. Velocity, XSLT - Good knowledge of HTML5, JSON, XML - Knowledge of web and accessibility standards and server-side programming frameworks: Node.js, Io.js - Someone who understands GIT, pull requests and good software development practices  WHAT WOULD ADD VALUE ? - Experience working in Java IDEs - Experience with MVC frameworks such as Spring, Django, or similar - Experience with configuration management tools preferably GIT for branching, merging, and continuous integration. - Working experience in agile teams - Basic understanding of social media domain YOU BELIEVE - Programming is not just about writing code, it is about solving user’s problems - Engineering is about creating meaningful user experience - Autonomy is awesome and technology will shape the future WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Development
ID
2021-2191
Job Locations IN-Bangalore
#LI-MK2    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE If you’re interested in being part of an amazing team working towards being one of the top global software support organizations, here’s where you’d be able to make a difference: - Monitor requests primarily through our Modern Chat and Atlas (our Community) channels, providing customer service support to queries from our customers in an accurate and timely manner - Escalate technical or complex problems to the correct teams where appropriate  - Resolving simple requests without needing to escalate, leveraging answers from Atlas  - Identifying and solving for documentation gaps in our knowledge base  - Maintaining our high standards for customer communication and response times  - Engaging in training opportunities on our products and key areas - Maintaining Atlas by performing moderation duties as needed such as answering, moving, editing, and archiving posts as well as monitoring the community for spam and reporting bugs.  We need a customer focused individual with an enthusiasm for our space and who loves engaging with people. We’re looking for someone who's able to multitask and manage multiple real time chats at the same time, so you’d better be able to type quickly! There’ll be plenty of opportunities to learn about our products and develop your career in a technical or customer-centric direction depending on your interests. You’ll be a part of our Customer Experience and Operations team and report into the Product Management team to provide our customers the best experience possible. Working hours: This position has working hours from 7:30PM - 4:00AM IST with breaks included as part of a global operation, so please be aware of this prior to applying.  As part of a global 24/7 support team, we may ask you to work hours outside of your normal shift. This will be rare for this specific role.   WHAT YOU'LL DO ? The Customer Service Agent role has no technical requirements, but needs to be tech-savvy. The critical quality for this role is responsibility and customer focus to ensure that our customers and internal stakeholders are communicated with. You're going to want to start out with a high typing aptitude and an amazing focus on customer service.  We have the luxury of training you in the details.  WHAT WE ARE LOOKING FOR ? - Excellent written and spoken communication skills as well as reading comprehension - Ability to type 40+ words per minute with an ideal of 60+ with a greater than 95% accuracy (measured at https://www.livechat.com/typing-speed-test/#/) - Some experience in customer facing roles handling chat or email customer service - Demonstrable interest in software and technology  - Ability to understand and troubleshoot basic issues  - Able to communicate effectively between teams and individuals of varying technical expertise - Able to multi-task effectively while working on customer issues    WHY SHOULD YOU JOIN OUR TEAM ? Our motivation is to truly make a difference on each customer contact by responding quickly and with high quality. We will help you learn our products and get to know our customers. For those interested in getting towards the technical side, we have a technical boot camp in which you’ll learn how to work with our products. Either way, our initial bootcamp will help focus your attention on the right things that our customers need and understand how to empathetically work with our customers.  We earn the loyalty and trust of our customers by setting a new standard for amazing support every interaction, every day.  The team is hoping to find someone who is energized by social media, customer support, and solving complex challenges. We’re open, transparent and hardworking. Our culture is as exciting as our products and we’re looking for another person to join. Come check us out!   Awesome Culture -  Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Customer
ID
2021-2190
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. For this specific role, the ideal candidate is a mix of team lead, project manager, social care expert, and analyst who can counsel Khoros customers on best practices, social media thought leadership and can map a path to success that aligns with business and communications goals and objectives. The successful candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A deep understanding of social media and major networks is key, as is a sense of curiosity and a “can-do” attitude. The social strategist will be a manager and mentor to team members; proactively identifying ways to improve themselves and the team around them. This social media strategist will report to the director of strategy and work closely with sales, professional services, and creative teams. This role is budgeted in the $85,000-97,000.00 base salary range. Salary will ultimately be based on a candidate’s experience and external market factors.   #LI-REMOTE
Category
Strategic Services
ID
2021-2187
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a strategic, ambitious, and motivated Sr. Event Marketing Manager.  The main focus of this position is to develop and manage Khoros portfolio of events and event-related programs that promote the brand and drive demand. The Sr. Event Marketing Manager will report to VP of Demand Generation and will collaborate with other executive and key stakeholders across the organization.   #LI-Remote
Category
Marketing
ID
2021-2186
Job Locations IN-Bangalore
#LI-AP1   ABOUT KHOROS    Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE   We’re looking to add a Quality Engineer I to an already awesome engineering team. You will be responsible for validating and automating multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.   WHAT YOU WILL DO ?   * Ensure high quality deliverables through effective manual and automation testing * Design and own the test plans * Design and develop robust test cases for new features focusing on functional, performance and usability aspects * Maintain and develop automation test suites/workflows for Marketing products * Automate workflows that can help to proactively monitor data and alert on anomalies * Work closely with the Developers and Engineers to achieve a high level of code coverage   WHAT WE ARE LOOKING FOR ?   * A Graduate in Computer Science or equivalent degree * 2+ years of experience implementing features in Automation Framework using Junit/Mockito/Selenium /TestNG * 2+ years of experience in testing product functionality across the stack – from databases, platform services to end user interfaces * 2+ years of experience in testing REST APIs and automating them * Good understanding of git, pull requests and good software development practices   WHAT WOULD ADD VALUE ?   * Hands-on experience with Java programming language and Spring framework * Knowledge of integration testing in docker, kubernetes or similar ones * Experience working with Social media APIs or products   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Development
ID
2021-2184
Job Locations IN-Bangalore
#LI-MK2    ABOUT KHOROS  Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of and are passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Airbnb, Microsoft, Samsung, Starbucks, and many more top global brands.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   As a Quality Assurance Lead within Professional Services, you will be essential to our customers’ success by ensuring that our software projects meet or exceed company and industry standards. On a day-to-day basis, you will be responsible for:   - Overseeing all aspects of software quality assurance including defining our QA strategy, establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met - Leading and mentoring global QA team members - Continuous improvement – monitoring all the QA activities, test results, leaked defects, and root cause analysis to identify areas of improvement and ensure these are implemented - Deploying and maintaining automation frameworks; introducing new methodologies for improved efficiency and reliability - Specifying QA infrastructure and tooling - Preparing or reviewing test plans and estimates for committed work - Supervising the execution of test cases, scripts, plans and procedures (manual and automated) WHAT YOU WILL DO? - 5+ years of experience in software testing and test automation - 5+ years of experience in test automation of web- and API- based solutions - 3+ years of experience in a QA leadership role - 2+ years of experience working in Agile projects - Strong interpersonal and communication skills - Expertise implementing Automation Frameworks like TDD/BDD, Keyword, POM and Hybrid Frameworks (e.g., Selenium) - White box testing experience in Java with JUnit or TestNG - Experience in web service and API testing using tools like Sandbox, Postman, SoapUI, etc. - Experience with Modern React, Node.js, and testing frameworks such as Nightwatch, Jest, Mocha, Lab, Ava, Chai, Typescript, Enzyme, or Puppeteer - Experience with test automation tools like Selenium, TestNG, Cucumber - Experience with RESTful service architecture - Familiarity with development build environments (e.g., Jenkins, Maven, etc.) - Hands-on experience with Eclipse or other IDE development tools - Experience with distributed source control systems such as Git - Experience in requirements gathering, designing test plans, defect management, project tracking, reporting, and End of Test report creation - Experience with test runners reporting and linking into Continuous Integration (CI) servers such as Jenkins, Travis and CircleCI - Experience in any of coding languages like Java, Python, C#, etc. - Experience with Integrated Development Environments (e.g., Visual Studio Code, IntelliJ, etc.) - Experience in test data management - Exposure to omni channel (multi-browser & interoperability) testing - Strong analytical and investigative problem-solving skills - Bachelor's degree in Computer Science or related technical field is a plus - Experience with Amazon Web Services or Microsoft Azure is a plus   Khoros offers a great working environment and competitive compensation and benefits package. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, and work with the best and brightest in the social media software industry. If you want to put your stamp on the digital customer space and enjoy yourself along the way, come join the team.   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed      
Category
Customer
ID
2021-2182
Job Locations US-Remote
Information Security Operations Sr. Manager   Overview: The Manager of Security Operations is responsible for the day to day defensive operations of Khoros technology.  This includes maintaining and improving visibility to the surface area of our products and services, driving a strong posture to protect our customers and responding to information security events and issues.  This is a critical role reporting to the Sr Director of information security in our technical operations organization.   What You’ll Do: - Oversee security operations and incident response functions and staff on a daily basis. - Lead information security investigations and incident response activities. - Develop, establish, and manage the strategy for the Information Security Operations and Engineering function. - Operate as a strategic player/coach in a highly hands-on role. - Review, revise, and maintain the information security incident response policy and procedures. - Develop, prepare and monitor operational metrics to drive improvement in security operations. - Maintain up to date situational awareness through multiple sources of threat intelligence and an ongoing understanding of the business. - Manage, refine and enhance technology platforms that improve defensive visibility and prevent compromise. Qualifications You’ll Need: - Bachelor's degree. - 3-5 years of experience running a SOC, SIRT or similar security operations team - Experience defending complex architectures hosted in AWS  - Experience managing and maintaining a security operations toolsets including EDR, SIEM, Alerting, Log management, firewall and WAF. - Knowledge of standards like such as CIS, NIST, and ISO 27001 - A highly collaborative mindset with a strong desire to work closely with the business, development and technical operations teams. - Excellent organizational, leadership, communication, and time management skills. - A desire to constantly improve the Khoros security posture, pragmatically. Preferred: - Advanced degree - relevant certifications such as GCED/GCIH/GCIA/GCFA, CEH, CISSP - Track record of and ability to work independently as well as in a team environment. - Experience developing security automation in AWS - Experience using Sumo Logic to extract operational intelligence from security and system events.   #LI-REMOTE 
Category
Development
ID
2021-2181
Job Locations IN-Bangalore
#LI-MK2    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE If you’re interested in being part of an amazing team working towards being one of the top global software support organizations, here’s where you’d be able to make a difference: - Monitor requests primarily through our Modern Chat and Atlas (our Community) channels, providing customer service support to queries from our customers in an accurate and timely manner - Escalate technical or complex problems to the correct teams where appropriate  - Resolving simple requests without needing to escalate, leveraging answers from Atlas  - Identifying and solving for documentation gaps in our knowledge base  - Maintaining our high standards for customer communication and response times  - Engaging in training opportunities on our products and key areas - Maintaining Atlas by performing moderation duties as needed such as answering, moving, editing, and archiving posts as well as monitoring the community for spam and reporting bugs.  We need a customer focused individual with an enthusiasm for our space and who loves engaging with people. We’re looking for someone who's able to multitask and manage multiple real time chats at the same time, so you’d better be able to type quickly! There’ll be plenty of opportunities to learn about our products and develop your career in a technical or customer-centric direction depending on your interests. You’ll be a part of our Customer Experience and Operations team and report into the Product Management team to provide our customers the best experience possible. Working hours: This position has working hours from 7:30PM - 4:00AM IST with breaks included as part of a global operation, so please be aware of this prior to applying.  As part of a global 24/7 support team, we may ask you to work hours outside of your normal shift. This will be rare for this specific role.   WHAT YOU'LL DO ? The Customer Service Agent role has no technical requirements, but needs to be tech-savvy. The critical quality for this role is responsibility and customer focus to ensure that our customers and internal stakeholders are communicated with. You're going to want to start out with a high typing aptitude and an amazing focus on customer service.  We have the luxury of training you in the details.  WHAT WE ARE LOOKING FOR ? - Excellent written and spoken communication skills as well as reading comprehension - Ability to type 40+ words per minute with an ideal of 60+ with a greater than 95% accuracy (measured at https://www.livechat.com/typing-speed-test/#/) - Some experience in customer facing roles handling chat or email customer service - Demonstrable interest in software and technology  - Ability to understand and troubleshoot basic issues  - Able to communicate effectively between teams and individuals of varying technical expertise - Able to multi-task effectively while working on customer issues    WHY SHOULD YOU JOIN OUR TEAM ? Our motivation is to truly make a difference on each customer contact by responding quickly and with high quality. We will help you learn our products and get to know our customers. For those interested in getting towards the technical side, we have a technical boot camp in which you’ll learn how to work with our products. Either way, our initial bootcamp will help focus your attention on the right things that our customers need and understand how to empathetically work with our customers.  We earn the loyalty and trust of our customers by setting a new standard for amazing support every interaction, every day.  The team is hoping to find someone who is energized by social media, customer support, and solving complex challenges. We’re open, transparent and hardworking. Our culture is as exciting as our products and we’re looking for another person to join. Come check us out!   Awesome Culture -  Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Customer
ID
2021-2179
Job Locations US-Remote
Partner Business Development Sales Manager    Job Summary:   The Business Development team at Khoros is looking for a Partner Sales Manager to function as the sales lead between the Khoros new business sales organization, customer success organization and the external partners within the Khoros ecosystem.  Success in this role will mean exceeding aggressive goals for ecosystem sourced new business opportunities, exceeding sales quotas on integration sku’s as well as leveraging our integration ecosystem to influence customer renewals. This person will maintain relationships with a growing list of partners across the globe and be the main point of contact for all sales interactions to provide expertise in these respective channel markets. The type of person that will thrive in this role is a well-rounded sales person, has great communication skills, is hungry to learn, can command a room, enjoys building relationships, is highly organized and can get passionate about evangelizing the story of an open platform to external constituents.The Business Development team is responsible for identifying, creating, and fostering the strategic relationships with ecosystem partners. We also manage the relationships and processes that interface with the Khoros product development, marketing, sales, and services teams. Our group is known for being a demanding, result-oriented, high-performance team and are looking for a self-starter with excellent emotional intelligence skills to take on projects that promote the value of our integrations and partnerships to customers, internal stakeholders, and external partners. This requires the ability to strategically sell joint-value with a prospect, customer and partner while balancing multiple priorities, uncover insights from our existing data, and improve our team processes.    Responsibilities: - Generate, coordinate and meet sourced and influenced deal quotas with partner channel sales opportunities with Khoros prospects and customers - Collaborate with sales team and meet aggressive sales quotas with integration sku’s with Khoros prospects and customer base - Create and meet integration adoption quotas within Khoros customer base to influence and increase renewal rates - Build deep relationships into partner sales organizations including sales reps, pre-sales, and professional services staff - Manage external strategic partners throughout all stages of a sales cycle, from inception to close, while considering applicable commercial agreements - Collaborate with internal Business Development team, Sales, Enablement, and Product teams on channel sales strategy and execution - Qualify channel sales opportunities generated by partner marketing to ensure appropriate level of follow through and commitment including events, webinars, and other lead gen activities - Provide analysis of go-to-market programs in order to prioritize marketing efforts - Deliver sales enablement and education programs in conjunction with partner marketing to external sales organizations that depict joint value propositions between Khoros and partners - Prepare both partner-facing and internal reporting; internal reporting to include opportunity creation and overall pipeline impact of partners - Synthesize and present your findings in a clear, articulate, and compelling way   Requirements: - 3-5 years of experience in Business Development including experience with channel sales within an ISV, VAR, or similar partner model - 2-3 years experience in a quota carrying role (sales or account management) within a SaaS or similar technology organization - Have previous knowledge of contracts, RFPs, and other deal cycle activities - Self-starter who can thrive with a balance of autonomous work and frequent opportunity for collaboration - Experience working with complex relationships and an ability to handle open-ended design projects that may be ambiguous  - Seasoned prospecting and discovery skills using various methods - Results driven, attention to detail and follow-through, and ability to work effectively at all levels within the organization and with partners - Passion for cloud technology software, content management, traditional media, social media, and cross-platform integrations - Excellent relationship, communication, and negotiation skills - Experience with Salesforce.com or other CRM - Bachelor Degree (or equivalent); Masters Degree a bonus - Ability to travel 50%+   #LI-REMOTE   
Category
Product
ID
2021-2177
Job Locations US-Remote
Khoros is seeking a Benefits Administrator (Talent Experience Partner), to conduct global benefits administration including compliance, vendor management, benefits strategy and communications while creating a meaningful benefit program experience for our employees. Consistently recognized as a Top Place to Work, Khoros enables some of the world’s best brands to create customers for life through its industry-leading Online Community, Social Media Management and Messaging products. At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. Some of our amazing benefits include: - Competitive pay - Annual merit and bonus plans - Training and coaching - Medical, vision, dental and life insurance - 401(k) with a company match - Paid time off to volunteer - Flexible time off and paid holidays - Flexible hours and remote work  - Opportunities for advancement
Category
Human Resources
ID
2021-2176
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.  The Technical Account Manager role has a strong technical aptitude and is responsible for the overall success of their customers. In today’s ever-changing social landscape, we need someone who is up-to-date on the latest and greatest web tools and platforms. To do so, we use Web 2.0 architecture, REST APIs, JSON, XML, relational databases and networking in our day to day lives. This means a proficiency with programming, scripting languages, and database construction is a skill you have or are ready to build with us. If your background includes a strong social web interest, that’s a serious plus!
Category
Customer
ID
2021-2175
Job Locations US-Remote
Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction.  We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces. This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies to meet their desired project goals and unlock all potential value. If being part of an electric and collaborative team is important to you then you’ve come to the right place. This role is budgeted in the $63,000-71,000.00 base salary range. Salary will ultimately be based on a candidate’s experience and external market factors. #LI-REMOTE
Category
Strategic Services
ID
2021-2173
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. Khoros is now seeking a Sales Recruiter  to help us discover and enable the next generation of Sales Talent at Khoros. You will play a pivotal role in building strong teams within a dynamic culture and growing organization. You will join a Recruiting team that’s passionate and committed to providing an exceptional candidate experience - applying strategic, innovative recruitment strategies designed to deliver a world-class organization. #LI-REMOTE 
Category
Human Resources
ID
2021-2172
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa. The Khoros engagement platform comprises Online Community, Social Media Management, and Messaging products for social customer service, social support, and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. Khoros in Austin is looking to add a stellar Quality Engineer III to our already awesome engineering team. The software we build is an event-driven application that consumes big data streams from the major social networks (Facebook, Twitter, Instagram, etc.). With it, companies can scale their conversations on those networks with consumers allowing them to read and respond within just a few minutes. We currently manage over 500k social conversations a day.   Some Responsibilities Include: - ​Being a vocal champion of quality within the organization to increase the speed and quality of key deliverables - ​Working with other engineers, as part of an Agile team, to make quality an integral part of the development process - ​Helping design and build a highly maintainable and efficient  unit, integration, performance, and end-to-end tests and frameworks - ​Strong focus on test automation for an interesting, event-driven application that consumes big data streams from social networks like Facebook, Twitter, and Instagram - ​Developing and growing a world-class test framework using a modern toolset  - ​Working with an awesome team in a fast-paced and collaborative environment   Minimum Requirements: - BS/MS in Computer Science, Engineering, or related experience - 4+ years of practical experience developing in a BDD/TDD environment and a strong QA automation background - Experience contributing to automation frameworks using object-oriented languages. Java is highly preferred.   Nice To Haves: - ​Experience any of the following: ES6, AWS (Kinesis, SWF, EC2, SQS, DynamoDB, etc.), HTML, CSS, Javascript, or React. - Experience with Selenium or JUnit preferred - Experience with continuous integration tools such as Jenkins - ​Be passionate about quality and developing clean code - ​Strong analytical and investigative problem-solving skills - Ability to evaluate and lead change to processes and technology - ​Great interpersonal and communication skills.    #LI-REMOTE    WHY SHOULD YOU JOIN OUR TEAM? Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Vision insurance - Gym Allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practices     
Category
Development
ID
2021-2169
Job Locations US-Remote | US-TX-Austin
Khoros is seeking a strategic HR Business Partner (Talent Engagement Partner), to work alongside Khoros’ leaders in crafting and delivering HR programs and activities to Khoros’ global workforce.  Consistently recognized as a Top Place to Work, Khoros enables some of the world’s best brands to create customers for life through its industry-leading Online Community, Social Media Management and Messaging products. At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. Some of our amazing benefits include: - Competitive pay - Annual merit and bonus plans - Training and coaching - Medical, vision, dental and life insurance - 401(k) with a company match - Paid time off to volunteer - Flexible time off and paid holidays - Flexible hours and remote work  - Opportunities for advancement #LI-REMOTE
Category
Human Resources
ID
2021-2168
Job Locations US-TX-Austin | US-MO-Kansas City | US-NY-New York | US-OR-Portland | US-CA-San Francisco CA
Khoros is looking for a Director of Marketing Operations to lead the marketing operations team, managing the performance and optimization of the marketing department's effectiveness with a consultative, data-driven approach informed by industry best practices. You will report to the CMO and focus on the strategic development, continuous improvement, and ongoing success of marketing programming and delivery. As the owner of the marketing team's tech stack, keeper of the marketing 'ledger' and truth-teller of the team's performance, you are the marketing team's central nervous system and feel accountable to Khoros' overall GTM success.    
Category
Marketing
ID
2021-2167
Job Locations US-Remote | US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Customer Success Associates play an important role in ensuring the continued success of our rapidly growing customer base.  In this role, you will manage scalable communication with a cohort of our customers, helping to maximize the value they receive from our solutions and cultivating a successful long-term partnership. This role is ideally suited for an individual who would like to develop a career in Customer Success in an evolving role and market.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Category
Customer
ID
2021-2166
Job Locations UK-London
As a Senior Technical Consultant within our Professional Services team, you are essential to our customers’ success by designing and implementing Khoros' solutions optimally for their needs. On a day-to-day basis, you will be responsible for: understanding customer goals and guiding them to appropriate technical solutions; designing, implementing, and overseeing the development of these solutions; contributing to pre-sales efforts (feasibility, scoping, analysis, estimation); working with colleagues, as needed, throughout the design and delivery lifecycle.   Responsibilities:   - Working with customer to understand goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, and implementing custom UX on Khoros' core products; articulating complex technical concepts in layman's terms - Overseeing the delivery of projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements - Leading the technical track of a project and delegating project tasks to other engineers; collaborating with other engineers solve technical problems and unblock project tasks; executing code reviews - Consulting with customers via phone and email, and occasionally in person, on Khoros UX customization best practices - Managing and accounting for your own time and activities - Contributing to operational and process improvements within the department   Requirements: - 8+ years of professional web development experience - 5+ years experience in a technical consulting role or similar position - Strong command of the English language (written, spoken, colloquial); additional languages a plus - Confidence in your presentation skills – ability to capture attention and deliver key messages in a variety of contexts (small groups to larger audiences) - Strong foundation in semantic and accessible mark-up (HTML5/ARIA), modern CSS and layout techniques (CSS3/Flexbox/Grid), CSS preprocessors (Sass) - An incredible eye for detail and an obsession for pixel perfection, along with the creative and critical thinking mindset to effectively combine aesthetics and usability - Professional experience with: - Feasibility analysis and scoping technical work using a variety of methodologies (formal and informal) - Leading technical tracks of projects and delegating tasks to junior teammates - Talent for troubleshooting; Eagerness to self-teach   Additional Skills: - Comfortable with basic client-side scripting (eg: JavaScript, jQuery, XML, JSON). - Experience with a server-side templating framework (e.g.: Freemarker, Velocity). - Familiarity with UNIX command-line tools and scripting. - Working knowledge of software revision control systems including Git and Subversion.
Category
Customer
ID
2021-2164