The ideal candidate will have a background in TDS, GST, Payroll, Bank Reconciliation, and Expense Reimbursement, and will be responsible for maintaining accurate financial records and supporting the company's accounting processes. Responsibilities: - Perform monthly bank reconciliations, ensuring accuracy and completeness of all transactions - Pass journal entries accurately and timely, ensuring compliance withaccounting standards - Process accounts payable transactions accurately and timely - Maintain general ledger accounts and perform monthly closing procedures - Assist in Statutory and other tax-related compliance requirements - Assist with the preparation and processing of payroll and related tax filings. - Monitor and reconcile accounts to ensure accuracy and completeness - Ensure compliance with internal accounting policies and procedures and external regulatory requirements - Collaborate with other departments to ensure accurate and timely recording of financial transactions. Requirements: • Bachelor’s degree in accounting, Finance, MBA, CA Inter or related field • 2-4 years of relevant accounting experience. • Experience in a Mid-Sized CA Firm or a IT/ITES Company is a plus. • Strong understanding of accounting principles and practices • Analytical, problem-solving and communication skills • Ability to work independently and in a team environment. • Proficient in Microsoft Office Suite and NetSuite is a plus. • Detail-oriented with strong organizational skills and ability to multitask.   Our Core Values          Accountability - We embrace an ownership mentality     Customer-Centricity - We are obsessed with achieving customer value      Agility - We move with urgency and purpose

As a Project Coordinator at Khoros, you will be a key resource in our Global Project Management Office, ensuring that our Project Management team has the support they need to deliver successful project outcomes.  Are you organized, articulate, and detail oriented?  Can you manage multiple priorities?  Do you have scrum experience, the ability to break down complex scope into bite-sized stories, and can follow and improve existing implementation processes? Do you love to analyze data to find trends? If so, then we’ve got a great job for you!     We are seeking an individual who will fulfill the following responsibilities on our team: Initializing projects by reviewing scope and creating stories and project schedules for our PMO, assisting with administrative responsibilities regarding staffing and capacity planning, and following up with project team members to ensure compliance with specific project management initiatives.   Responsibilities   - Reviewing Project Scope and breaking it down into manageable Jira Stories - Communicating with Project Owners and Team Members on new projects & staffing assignments - Monitoring project tasks and operational procedures to ensure compliance  - Identifying and sharing out-of-compliance metrics to Management - Updating and maintaining process documentation - Assist in preparing budget forecasts, charts, and spreadsheets - Completing administrative activities for the Professional Services team - Assist in managing smaller PMO projects - Participating in high priority initiatives as needed   Requirements Experience Range: 1 to 4years   - Bachelor’s degree from an accredited university - Outstanding oral and written communication - Super organized and detail oriented with the ability to manage multiple priorities  - Ability to independently manage (and context switch) between several responsibilities  - Demonstrated ability to organize and manage multiple priorities simultaneously - Excellent problem solving skills - Strong flair for technology and technology solutions - Mastery of the English language (written and spoken) - Ability to work EMEA hours   - Plus: Experience with Jira and story creation for technical developers - Plus: Experience with SmartSheet, Salesforce, Google Apps - Plus: Experience with Saas-based social customer experience platforms - Plus: Hands-on project management experience   Our Core Values          Accountability - We embrace an ownership mentality     Customer-Centricity - We are obsessed with achieving customer value      Agility - We move with urgency and purpose

General Job Description   As an Operations Coordinator at Khoros, you will be a key resource in our Operations team, ensuring that our Professional Services and Operations teams have the support they need to deliver successful project outcomes.  Are you organized, articulate, and detail oriented?  Can you manage multiple priorities?  Do you have scrum experience, the ability to break down complex scope into bite-sized stories, and can follow and improve existing implementation processes? Do you love to analyze data to find trends? If so, then we’ve got a great job for you!     We are seeking an individual who will fulfill the following responsibilities on our team: Assisting with administrative responsibilities regarding staffing and capacity planning, data entry and following up with project team members to ensure compliance with specific operational initiatives.   Responsibilities   - Reviewing Project Scope and breaking it down into manageable Jira Stories - Communicating with Project Owners and Team Members on new projects & staffing assignments - Monitoring project tasks and operational procedures to ensure compliance  - Identifying and sharing out-of-compliance metrics to Management - Updating and maintaining process documentation - Completing administrative activities for the Professional Services/Operations team - Participating in high priority initiatives as needed   Requirements Experience range - 1 to 4 years   - Bachelor’s degree from an accredited university - Outstanding oral and written communication - Super organized and detail oriented with the ability to manage multiple priorities  - Must have experience with Jira and story creation for technical developers - Ability to independently manage (and context switch) between several responsibilities  - Demonstrated ability to organize and manage multiple priorities simultaneously - Excellent problem solving skills - Strong flair for technology and technology solutions - Mastery of the English language (written and spoken) - Ability to work US hours, occasionally   - Plus: Experience with SmartSheet, Salesforce, Google Apps - Plus: Experience with Saas-based social customer experience platforms - Plus: Hands-on project management/professional services experience   Our Core Values          Accountability - We embrace an ownership mentality     Customer-Centricity - We are obsessed with achieving customer value      Agility - We move with urgency and purpose

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. As a Regional Director of Sales, you will be responsible for building and leading a team of 6-8 Account Executives in the acquisition of new logo customers ranging across the central to pacific time zones. You and your team will have success in this role by understanding the customers definition of business value and challenging them to think about new ways to differentiate and transform their business. You'll be able to inspire potential customers by providing thought-provoking and consultative strategies to help some of the world’s most iconic brands to better engage with their customers. The perfect candidate is an intelligent individual who is passionate about selling new business and has a successful track record of managing others in doing the same. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with some of the world’s leading brands.

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa. We are looking for an exceptional Enterprise Customer Success Manager, Melbourne/Sydney based to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for showcasing Khoros product value that aligns with customers’ goals and related KPIs. You’ll partner with our sales team around account strategies to drive the growth and retention of our customers. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time. The keys to achieving this success are the effective adoption of our products across a customer’s organization, facilitating their technical success while nurturing their overall aptitude, showcasing high impact results that align to a customer’s business objectives, and continuous strategic and relationship alignment. From messaging, chat, social media, reviews, and SMS, to owned and channel-based digital communities, we help brands harness the power of human connection across every digital interaction to stay all-ways connected — creating deep relationships with their own customers while fostering brand loyalty and advocacy.   Some Responsibilities Include: Effective Adoption: - Understanding a customer’s journey, maturity, and value proposition for each solution and in the role of social media management - Build shared, evolving Success Plans that collectively  track the customer’s individual goals and related KPIs by product type - Empower our customers to be internal ambassadors for our products and services and drive growth across the organization Business Value Realization: - Understand and articulate the customer's executive priorities and defined initiatives where our products and services can have an impact - Quantify and describe the business value created by the customer's use of our products, at present and at full potential - Build Executive Business Value Reviews (BVRs), which utilize goals and KPIs captured in a Success Plan, to provide valuable insights, thoughtful recommendations, and product guidance to a senior leader or executive-level audience - Exercise strategic and creative problem-solving to provide best practices and innovative solutions - Build customer advocacy by providing customers with a platform for showcasing their success — i.e., webinar participation, event-based speaking opportunities, case study participation, and more - Drive customer relationships that build advocacy in the form of indirect revenue growth — i.e., sales references, industry analyst references, software reviews, and NPS Operational Excellence: - Work as a facilitator, strategist, and guide to our products and services for an assigned portfolio of enterprise customers - Serve as the main point of contact, leading regular status calls, ongoing communications, and strategic discussions tailored to an executive audience - Lead internal and external account planning, motivated by pathways toward customers’ growth - Present new opportunities, services opportunities, and high-level roadmap vision to customers - Leverage technology and internal tools to identify potential risks and address escalations and issues as needed - Partner with internal teams to share customer feedback and ensure delivery of all commitments and Professional Services projects - Work closely with sales counterparts and uncover growth opportunities with the customer Requirements: - 8+ years of account management experience in a customer-facing role; strategy development and SaaS experience preferred - Passion and aptitude for technology and business transformation - Excellent presentation, with written and verbal skills - Strong organizational, time-management, and prioritization skills - Keen analytical skills and ability to gauge and anticipate trends using data - Thrives in a fast-paced collaborative environment - Resourceful and motivated to uncover insight, answers, and information across a range of internal teams - Positive attitude and strong work ethic - Aptitude for developing and nurturing positive relationships - Up to 25% travel when approved Preferences: - Demonstrable knowledge of social media platforms, community, or digital contact centers in a business context - Creative self-starter; originates and drives constant improvement - BA/BS degree preferred   If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know confidence levels and imposter syndrome can get in the way sometimes. We don’t want either to get in the way of finding awesome candidates!   Our Core Values          Accountability - We embrace an ownership mentality     Customer-Centricity - We are obsessed with achieving customer value      Agility - We move with urgency and purpose

Director, Professional Services (India - Hybrid)   At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   This role will be responsible for driving a combination of strategy and tactical execution for our India based professional services team.  The individual will live day-to-day across all of the PS roles; even if roles do not directly report into the Director, they will be responsible for ongoing quality and human capital management.    An ideal candidate will have a strong background in professional services in a highly technical consulting environment. Improving process and efficiency in a global technical environment is critical. The ability to form strong relationships with stakeholders, proactively manage risk, and facilitating high performing teams are also essential in this role. Ideally, this candidate will also have experience supporting and working with 3rd party partners.   The core team that will report directly to this individual is comprised of a professional services engineering group including Developers and QA. Our India based team currently comprises of 7 team members (5 of which would be directly in your reporting chain) and we are opening another 10-30 roles over the next 6 months with the majority being in your direct reporting chain.   Core hours will be standard India time, however you will need to be flexible and work on both US and EMEA timezones when necessary.  For the first 3-6 months, this will be a very regular thing (multiple times per week) to be able to meet with leadership in the US between the hours of 6:30 PM IST and 10:30 PM IST.   Day in the Life On a very regular basis, you will: - Support project delivery, aligned to utilization target and working with global project managers or technical consultants - Be the people & performance leader of a group of Professional Services team members including: - The development, growth and day to day leadership of your direct team  - Oversee delivery on multiple practice areas to ensure process consistency and pivot as necessary, in partnership with your peers - Hire and train new staff - Support, coach and conduct of existing staff evaluations - Set individual and team goals - Proactively coach & manage your team against OKRs  - Occassionally serve as main of point contact for high priority escalations - Empower your team to be delivering an exceptional customer experience & adhering to methodologies - Be accountable in driving and/or supporting change/initiatives/improvements  - Understand pipeline, staffing & tracking of execution of Projects in conjunction with the PMO - Be flexible to work on customer or Khoros priorities and not live in a narrow “this is my job” mentality   Requirements: - Minimum 10 yrs. experience in SaaS/ Technology or Consulting companies - 5+ years of experience in a leadership role managing both ICs and managers in a team of at least 20+ people - 5+ years of experience supporting a team who are managing multiple parallel projects in a software development and/or project management environment - Experience working globally - Strong Analytical, and Problem-solving skills are required - Must possess strong communication and interpersonal skills - Ability to work collaboratively within a team environment of cross functional teams - Ability to manage influence through persuasion, negotiation, and consensus building - Ability to drive transformation in a dynamic, agile work environment - Extensive experience attracting, retaining, and developing quality resources - Creativity, strategic thinking, self-confidence, and flexibility - Strong business and financial acumen - Ability to quickly establish credibility and rapport with technical team members and customers   Preferred: - Bachelor’s or Master’s degree in Computer Science, Information Technology, Business or related field - Extensive consulting and/or Business Transformation experience - Experience with consulting partners and managing a team supporting partners - Strong technical background - 2+ years of experience with Enterprise level international engagements - Experience handling digital strategy, content strategy, and customer experience engagements - Experience delivering client-focused solutions to customer needs   Our Core Values          Accountability - We embrace an ownership mentality     Customer-Centricity - We are obsessed with achieving customer value      Agility - We move with urgency and purpose    

ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE   We empower our product teams to solve hard problems - customer problems and business problems - in ways that our customers love, yet work for our business. Our product teams are cross-functional and durable, generally comprised of a product manager, a product designer, and several engineers. We look for product managers that understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas. The product manager must collaborate closely with her product designer and engineers to discover effective solutions, and then work together to deliver those solutions to market. WHAT YOU’LL DO   Engage in defining the vision and roadmap for the product / modules being managed and also work with the engineering teams to define the release planning • Consult with internal and external customers and partners to identify business needs and define an MVP for the product features and user stories that teams can then work on • Manage the Product Backlog and work with the stakeholders to (customers, engineers, sales teams etc.) to shape the backlog thus maximising the value delivered • Work closely with the engineering teams during sprint planning to help derive the needed priorities across features, customers issues and escalations • Work with the senior leaders in the engineering team to shape the technical roadmap for the product / modules managed • Participate in all the scrum ceremonies (planning, execution and retrospective) to help teams understand the customer value being delivered and the execution cadence needed • Define, measure and improve adoption rates for the features delivered and work appropriately with the marketing teams to drive the needed intervention to improve adoption • Follow through all the steps of the Khoros Solution Lifecyle (SLC) diligently and work with the program team to keep all stakeholders appraised of delivery status • Effectively present product ideas, strategies and designs to appropriate stakeholders • Contribute to documentation for release notes, training manuals, and other departmental administration • Participate in scrum demos and demonstration of the solution for customers and other internal stakeholders – thereby driving organization readiness WHAT WE ARE LOOKING FOR • Demonstrated understanding of the techniques and methods of modern product discovery and agile product delivery. • Demonstrated ability to learn multiple functional areas of business - engineering, design, finance, sales, or marketing. • Team player with track record of building strong, cross functional working relationships across departments and individuals and focused on team performance, rather than individual success • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data- informed, written narrative. • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship. • Proven ability to partner with developers to deliver high-quality releases to the market in a timely fashion • 5+ years as a product manager delivering technology-powered products. • Preferred, but not required: experience with research and insights platforms, specific experience with social media applications, experience with any AI / ML techniques, and SaaS experience. • Technical aptitude and exposure with modern mobile web application design, architecture, distributed systems with massive scale & data volumes • Passion for the customer value / satisfaction and exceptional user experience with a desire to track, measure and improve upon these areas • Experience working with social media, including social media management systems, social marketing programs would be a plus • B.E/B.Tech or higher, preferably in a design and/or technical discipline or with extensive exposure to technical curricula. Successful candidates are likely to have a degree in business, user experience design, computer science, or related discipline YOU BELIEVE Solving users problems is more important than anything else and you take pride in seeing a happy customer Meaningful user experiences are the focus of teams and the work that they do Autonomy is awesome and technology will shape the future     Our Core Values          Accountability - We embrace an ownership mentality     Customer-Centricity - We are obsessed with achieving customer value      Agility - We move with urgency and purpose

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.   Enough about us, are you a passionate salesperson, looking for a bigger challenge? The current state of the world and growing trends of digital transformation have positioned Khoros for explosive growth. We are looking for a dynamic Senior Account Executive to accelerate our trajectory. Here you will have the opportunity to sell to enterprise brands with the solutions to revolutionize their businesses. By joining our team you’ll be part of a proud group of elite sellers that deliver the best outcomes for their customers, for our organization and for themselves.

ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE We are looking to add a Technical Support Engineer to the Khoros Product Support Team. You’ll be responsible for providing technical support to our customers for Khoros Product and handle Severity 1 Issues (a.k.a. Outages). You would need to understand our products from a functional and technical standpoint and be able to respond to customer queries, issues reported via our ticketing system on a 24X7 basis. The team sets high standards for the work they do while also maintaining a learning-oriented work environment. You’ll be challenged to scale up quickly and learn many new technologies. This is a customer-facing role.     WHAT YOU’LL DO? - Work on Severity 1 issues on Khoros Product for different customers. - Respond to the customers within defined SLAs and committed timelines. - Escalate problems to the correct teams where appropriate. - Resolving simple requests without needing to escalate. - File Production Deployment Requests on behalf of our customers. - Identifying documentation requirements in our knowledge base. - Maintaining our high standards for customer communication and response times. - Engaging in training opportunities on our products and key technical areas.   WHAT WE ARE LOOKING FOR? - 3-4 years of experience in technical support roles, ideally supporting web applications or products. - 3+ years of experience in customer and/or technical support roles, ideally analyzing and supporting web applications - Demonstrable interest in software and technology. - Middleware Infrastructure:  - Able to understand and troubleshoot Apache/Nginx-related issues - Should have a good understanding of application server like Tomcat, Weblogic - Should have a good understanding of monitoring, health check of environments, and able to check the web/app layer logs to identify the issue.  - Basic knowledge of AWS cloud concepts like EC2, scaling  ..etc - Troubleshooting -High Traffic, UI Latency, Java Virtual Machine (JVM) issues, Java Application Server Performance, Thread & Heap Dump Analysis. - Basic familiarity with Java. - Understanding of SQL queries. - User-level experience of Linux Environment.  - Ability to understand and troubleshoot real-time production issues and work proactively to fix it. - Expertise in supporting complex Enterprise software solutions (ERP, CRM, etc) instead of more typical technical support.  - Able to communicate effectively between teams and individuals of varying technical expertise - Excellent written and spoken communication skills. - Familiar with the latest trends in social channels (forums, Facebook, Twitter, etc.)  - Able to multitask effectively while working on customer issues. WHAT WOULD ADD VALUE ? - Experience in Web Technologies like HTML5, CSS, JavaScript, JQuery, etc. and Programming languages like Java, JEE, or python.  - Experience in HTTP REST APIs. - General idea about Multi-Tier Web Application architecture. - Technical or support certifications such as ITIL V3/V4.    

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers including Vodafone, Samsung, Deutsche Telekom to name a few. We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   We are looking for an exceptional French-speaking Customer Success Manager to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer’s journey.   Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time. The key to achieving this success is effective adoption of our products across a customer’s organization, technical success and aptitude, high impact results that align to a customer’s business objectives, a strong support system and continuous strategic and relationship alignment. Responsibilities Effective adoption: - Understand the customers’ journey and maturity model for each solution and in the role of social media management - Build shared Success Plans and provide valuable insights, thoughtful recommendations and product expertise to our customers on a regular basis - Empower our customers to be internal ambassadors for our products and services and drive growth across the organization   Business value realization: - Understand the customer's executive priorities and enable the customer to articulate the value that they get from Khoros solutions to meet these - from our daily operational contact, through to senior executive to finance.  - Work with customers to identify specific metrics of success; track and communicate progress on an ongoing basis and during key moments in time (i.e. Regular Business Reviews) - Exercise strategic and creative problem solving to provide best practices, innovative solutions and drive end-user adoption - Build customer advocacy by providing our customers with a platform for showcasing their success (i.e. Webinar participation, Event speaking opportunities, case study participation, etc.)  - Drive customer relationships that build advocacy in the form of indirect revenue growth (i.e., sales references, industry analyst references, software reviews, NPS, etc.)   Operational excellence: - Work as facilitator, strategist and guide to our products and services for an assigned portfolio of enterprise customers - Serve as the main point of contact, leading regular status calls, ongoing communications and strategic discussions tailored to an executive audience - Lead internal and external account planning; motivated by seeing customers grow - Present new opportunities, services opportunities and high-level roadmap vision to customers - Leverage technology and internal tools to identify potential risk and address escalations and issues as needed - Partner with internal teams to share customer feedback and ensure delivery of all commitments and projects   Qualification - 3+ years account management experience in customer-facing role; strategy development and SaaS experience preferred - Demonstrable knowledge of digital platforms in a business context - Passion and aptitude for technology and business transformation - Excellent presentation, written and verbal skills - Strong organizational, time-management and prioritization skills - Creative self-starter; originates and drives constant improvement - Keen analytical skills and ability to gauge and anticipate trends using data - Thrives in a fast-paced environment - Positive attitude and strong work ethic - Aptitude for developing and nurturing positive relationships - 25% estimated travel   Our Core Values          Accountability - We embrace an ownership mentality     Customer-Centricity - We are obsessed with achieving customer value      Agility - We move with urgency and purpose