Khoros, LLC

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Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.   This role is budgeted for $21/hr. Salary will ultimately be based on a candidate’s experience and external market factors.
Category
Strategic Services
ID
2021-1996
Job Locations US-Remote
Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction.  We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces. This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies to meet their desired project goals and unlock all potential value. If being part of an electric and collaborative team is important to you then you’ve come to the right place. This role is budgeted in the $63,000-71,000.00 base salary range. Salary will ultimately be based on a candidate’s experience and external market factors.
Category
Strategic Services
ID
2021-1994
Job Locations IN-Bangalore
The Khoros IT team provides internal systems management and end-user desktop support for a global employee base of approximately 1300 in a rapidly growing and fast-paced environment. You will work with other team members to develop our enterprise systems, test and implement new technologies, and provide world-class support for our end users, including a highly technical group of Engineers and Developers. Within the Bangalore office, you will be responsible for supporting the technical design, planning, and implementation of the highest performance tuning and recovery procedures for mission-critical enterprise systems. Serve as a technical expert in system administration for complex operating systems.  Recommend the redesign and configuration of operating systems and system applications. Investigate and analyze the feasibility of system requirements and develop system specifications. Identify methods, solutions, and provide project leadership and management to provide a high level of service to the Khoros employees.
Category
General & Administration
ID
2021-1991
Job Locations UK-London
Overview Khoros’s Pricing and Contracts Office primary responsibility is driving complex commercial contracts to closure by providing the Go-to-Market teams (Sales, Services, Renewals) with business process & policy insights as well as strategic and operational support. The team sits within Corporate Operations, in the office of the CFO. As a member of the Pricing and Contracts Office, you will have the opportunity to learn about and contribute to Khoros’s business from all angles, from our go-to-market strategy and roll-out of new products to the standardization of policies and systems to scale operations. You will be well-positioned as a strategic adviser with your fingers on the pulse of the business.  In this role, you will help to accelerate deal cycles to close and maximize revenue by partnering with Sales in proposal-building, pricing, quote generation, and opportunity management. This is all in the effort to structure profitable and compliant transactions to the mutual benefit of Khoros and its Customers. You will contract strategic deals and manage approvals of discounts and concessions. Responsibilities - Manage the day-to-day quote and pricing approvals processes, ensuring compliance with published sales and business approval policies. - Read, interpret and escalate commercial agreement language to ensure transactions comply with revenue recognition and business operational policies. - Maintain an agreed upon SLA on deal turnaround times. - Review proposals/quotes and provide Sales with deal structure and pricing guidance to optimize profitability, meet strategic corporate goals, and accelerate deal closure. - Ensure that sales proposals adhere to established corporate strategies and business terms as well as legal, billing and present a solid understanding of product offerings. - Strategize with Sales Executives and Sales Leadership to structure and position complex orders, which involves acting as the liaison between Sales and internal stakeholders including Accounting, Order Management, Legal, Product Marketing, etc. - Ensure accuracy of opportunities within CRM for forecasting, bookings and compensation purposes - Provide Order Management and Accounting teams with context and clarification on complex deal structures and how they are to be treated as it relates to booking credits, invoicing, internal reporting, etc. Qualifications - 1-3 years of Sales support experience in the technology industry - Experience working cross-functionally with Sales, Finance, and/or Legal in executing contracts - Clear and thorough communicator - Self-managing, detailed-oriented, motivated individual and have the ability to work in a deadline-driven environment - Strong research and analytical abilities - Proven ability to take ownership and solve problems - Proficient in Salesforce and Excel or Google Sheets - Bachelor's degree      
Category
General & Administration
ID
2021-1987
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   Khoros is looking for an experienced Regional Manager, Associate Sales to help support our Associate Sales Representative team in North America. As a Regional Manager, you will be a key asset to our Sales organization as we look to grow Khoros nationally. You’ll partner with multiple internal organizations (Sales, Marketing, Customer, etc.), and will be a crucial part of uncovering new logo opportunities, closing business, and increasing the Khoros footprint inside our customer base. We view our Associate Sales Representatives as future Enterprise Account Executives at Khoros. This is an exciting responsibility, and means dedicating yourself to their development. As a Regional Manager at Khoros you will hire outstanding talent (internal/external), map out the gaps in that rep’s skillset, hold them accountable to reaching their potential, and take pride in promoting your team #LI-remote
Category
Sales
ID
2021-1985
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We are looking for a stellar Solution Consultant that will be responsible for creating clear and concise presentations and demonstrations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our clients is a key component of this position. The ideal candidate will be in the EST/CST time zones. #Li-remote
Category
Sales
ID
2021-1979
Job Locations US-Remote
Khoros is a leading platform for digital-first customer engagement. With more than 20 years of experience, we’re a global leader revolutionizing CX with top-notch software and strategic services for digital care, messaging, chat, social marketing, and online communities. Our diverse and driven team obsesses about the customer experience and we’re passionate about helping the world’s biggest brands, like Samsung, HP, Sony and Visa, succeed in creating customers for life. As a result, we have a roster of industry awards from TrustRadius, the Stevie Awards, G2, and more.   Enough about us, are you a passionate sales leader, looking for a bigger challenge? The current state of the world and growing trends of digital transformation have positioned Khoros for explosive growth. We are looking for a dynamic Regional Director of Sales to accelerate our trajectory. Here you will have the opportunity to lead a team selling to our most strategic enterprise brand prospects with the solutions to revolutionize their businesses. By joining our team you’ll be part of a proud group of elite sellers that deliver the best outcomes for their customers, for our organization and for themselves. #Li-remote
Category
Sales
ID
2021-1964
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.  The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. As a Project Manager at Khoros, you will be responsible for the successful delivery of our customers’ projects.  Do you enjoy working with customers to bring their vision to life?  Are you organized, articulate, and detailed oriented?  Do you have the hard skills necessary to drive a project schedule and the soft skills necessary to satisfy the customer while doing it?  If so, then we’ve got the dream job for you!  We are seeking an individual who possesses a unique mix of strong project management experience, social understanding, and technical knowledge to join our growing team.  You will be responsible for launching new customer communities, new social care solutions, and technical delivery of projects customers dream up.      #LI-Remote
Category
Customer
ID
2021-1958
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.  The Technical Account Manager role has a strong technical aptitude and is responsible for the overall success of their customers. In today’s ever-changing social landscape, we need someone who is up-to-date on the latest and greatest web tools and platforms. To do so, we use Web 2.0 architecture, REST APIs, JSON, XML, relational databases and networking in our day to day lives. This means a proficiency with programming, scripting languages, and database construction is a skill you have or are ready to build with us. If your background includes a strong social web interest, that’s a serious plus!
Category
Customer
ID
2021-1957
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   We’re looking for a Learning & Development Partner (Talent Development Partner) for our Customer Organization who is passionate, analytical, and excited to be part of our new centralized Learning & Development team at Khoros. This person partners with various stakeholders within the Customer Organization, as well as, the broader organization to design, develop, and deliver effective learning and development programs ensuring that programs motivate and inspire organizational learning and supports the development of our employees into highly impactful and effective contributors and leaders.      Responsibilities Include:  - Conducts needs assessments to identify high priority learning and development target areas for employee groups, creates training plans, and identifies opportunities to utilize outside resources, as appropriate - Directly represents the Customer Organization, including Customer Support, Professional Services, and Customer Success teams - Partners with Talent Engagement Partners and organizational leaders to evaluate talent needs and define growth areas across multiple organizations to build a culture of growth and development - Refines and delivers results-driven learning and development programs using a wide variety of training methodologies, techniques, concepts, learning tools, and practices adhering to adult learning theory to ensure maximum effectiveness of programs - Builds learning and development programs for Customer Organization subject areas, in collaboration with subject matter experts - Presents training modules, presentations, demo skills workshops, sales skills and processes at forums such as boot camps, new release events, and as required for new processes and business needs - Delivers and facilitates in-person and virtual learning sessions according to best practice adult training methodologies  - Builds, tests, and delivers high-quality interactive training to support our commitment to talent development and increasing retention and transfer of both technical and non-technical subject matter - Serving as project manager including daily logistics of executing programs including classroom/lab set up and breakdown, coordination of training facilities and materials, communication with trainees, and post-workshop collection of evaluation/feedback - Manages projects from inception to delivery, ensuring buy-in from peers, leaders, and key stakeholders - Working closely with appropriate organizational leaders and the Talent Development team to analyze the performance of learner audiences so that additional learning interventions can be developed and prescribed   Minimum Requirements:    - Bachelor’s Degree in Education, Organizational Development, Human Resources, Communications, or a related field from an accredited college or university; or equivalent professional experience - Two years of professional experience in a learning & design and/or education-focused role - Experience utilizing diverse learning management tools and training applications - Experience supporting learning objectives for Engineering teams highly preferred
Category
Human Resources
ID
2021-1951
Job Locations IN-Bangalore
#LI-MK2     ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE  The Manager of Product Content is responsible for a team of technical writers and content designers, who create and manage customer-facing content (UI text, knowledge base articles, and help content) for Khoros Community, Care, and Marketing products.  This role functions as a team manager, product subject matter expert, customer advocate, and content specialist. You will work closely with the Digital Customer and Content Experience leadership team to create great content experiences for our customers that drive easy feature adoption and ongoing usage.  WHAT YOU’LL DO ? - Coordinate documentation planning with product teams and create documentation release plans for new software features that address real-world customer personas and use cases.  - Participate as an individual contributor, as needed, based on team bandwidth and shifting priorities.  - Scope, plan, and communicate estimates for incoming requests and competing demands.  - Define and report on engagement and quality metrics for product content. - Participate in our customer community to help build tribal knowledge, identify and cultivate best practices, and generally help deliver a superior social customer experience.  - Monitor and improve search relevancy of Help Center knowledgebase, adhering to taxonomy best practices and creating new content or content requests as needed.  - Mentor writers.  - Provide recommendations on the best content types and approaches in support of varying customer and market needs.  - Contribute to definition, and execution, of cross-company content strategy. WHAT WE ARE LOOKING FOR ? - 3+ years of experience managing a documentation team  - 5+ years of experience writing documentation for technical and end-user audiences - Proven success partnering with a global team of product, design, and support leaders.  - Strong technical writing and communication skills  - Has expertise with project management principles and best practices - Has expertise with industry standard writing paradigms  - Has strong expertise with technical writing and content design best practices - Maintains productivity and high-performance levels in an agile environment WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture -  Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Customer
ID
2021-1950
Job Locations UK-London
  Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction.   We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces.  This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies to meet their desired project goals and unlock all potential value.  If being part of an electric and collaborative team is important to you then you’ve come to the right place.    Key Skills - Social Platform Knowledge: Paid and organic offerings on Facebook, Instagram, Twitter, LinkedIn, TikTok and YouTube. - Strategic Oversight: Support the development of strategic insights and recommendations tied to business/brand, category, consumer and cultural trends. - Insight Developer: Translate information and intel into inspiring insights and actionable strategies – responsible for development of briefs, narratives, POVs, and frameworks for brands. - Culture Seeker: Understand what’s going on in the world. Flag new and creative ideas and trends across advertising, marketing, strategy, and culture (tech, fashion, entertainment, sports, and music). - Project Management: Understands the client’s business and is able to connect business challenges with social strategies/tactics. - Time Management: Oversees internal and external deliverable dates and ensures customer expectations are met. - Client Communication: Uses knowledge of client contracts, Khoros products, and social and digital platforms to answer client questions competently in real-time with an eye towards the larger impact on our team and business as a whole. - People Management: Serve as a mentor for team members while being responsible for career-pathing and advancement of direct reports. - Analytics: Push team leads to guide customers in the evolution of KPIs and measurement standards based on best practices as well as platform and product changes. - New Business: Uncover and support new opportunities inclusive of developing project proposals, timelines, hours, budgets, and plans. - Product Knowledge: Experience with Khoros Marketing and Care, Khoros Intelligence,  Khoros Community, Microsoft Office, G-Suite.   Qualifications  - 5+ years of social media and digital marketing experience—agency or brand-side - A proven track record for creating and implementing integrated digital marketing strategies - An innovator and visionary with a way of working that inspires creativity - Ability to communicate effectively, aggregating information into an intuitive, easy to-understand flow (both oral and written) - Strong problem solving and troubleshooting skills coupled with superior critical thinking   Responsibilities - Operations - Assist with resourcing for projects, understanding business implications to help determine staffing adjustments and hiring needs  - Lead scoping exercises, reviewing scopes and maintaining contract obligations on each project - Reporting and Strategy - QA deliverables for strategic insights and actionable recommendations while considering long term implications - Flagging product and API updates that may affect KPIs and process changes - Ensure that project teams understand the larger vision of the customer, delivering work that pushes boundaries to achieve goals - People Management - Mentor junior members of the team to ensure strong career pathing and growth  - Foster innovation and creativity among team members and direct reports  - New Business Management - Support discovery calls around new business opportunities alongside Strategic Services sales team - Scope and develop proposals for new business opportunities  - Identify opportunities for new business based on client conversations - Project Management - Manage team dynamics to encourage a collaborative environment and provide motivation in day-to-day activities and responsibilities - Display solid decision-making that provide clarity, focus, and actionable next steps for team members while removing ambiguity that may affect project outcomes and deliverables   - Company Culture - Actively contribute to a positive culture both at Khoros and within the Strategic Services team  - Embody a “one team” mentality that positively impacts the day-to-day of other team members across the organization - Identify opportunities for cross-collaboration across the organization - Product - Maintain strong understanding of Khoros product capabilities and proactively identify opportunities for customer optimization and expansion - Serve as liaison between Strategic Services and Product team to help inform and influence product roadmap by providing product enhancement recommendations and requests alongside customer feedback
Category
Strategic Services
ID
2021-1943
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE We’re looking to add a Software Engineer II to an already awesome engineering team. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.   WHAT YOU’LL DO ? - Implement requirements as provided by product managers. You will interact with the design team to build an understanding of what is needed and create the same - Use (and re-use) pattern libraries to create engaging user interfaces that are accessible and follow the needed standards - You will also interact with other developers  - This is a fairly technical position that involves a lot of coding. You’ll be in the code a lot for a robust and complex product platform - You’ll also be spending a lot of time with the product team, helping estimate tasks and suggesting user-interface improvements whenever you can  WHAT WE ARE LOOKING FOR ? - A Graduate in Computer Science or equivalent degree - 2+ years of experience in JAVA software development building enterprise scale applications in a cloud environment - Knowledge of object-oriented programming, design patterns, concurrency, files and Databases - Strong Hands on Experience Java design patterns, REST APIs, SPRING framework, XML, DOM, and templating schemes e.g. Velocity, XSLT - Good knowledge of HTML5, JSON, XML - Knowledge of web and accessibility standards and server-side programming frameworks: Node.js, Io.js - Someone who understands GIT, pull requests and good software development practices  WHAT WOULD ADD VALUE ? - Experience working in Java IDEs - Experience with MVC frameworks such as Spring, Django, or similar - Experience with configuration management tools preferably GIT for branching, merging, and continuous integration. - Working experience in agile teams - Basic understanding of social media domain YOU BELIEVE - Programming is not just about writing code, it is about solving user’s problems - Engineering is about creating meaningful user experience - Autonomy is awesome and technology will shape the future WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed    
Category
Development
ID
2021-1939
Job Locations AU-Sydney
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. Khoros is seeking a Social Media Coordinator to add to our growing professional services team. From community moderation and content development to social data analysis, the Social Media Coordinator will play a pivotal role on project teams at Khoros. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media. He or she will be eager for feedback, identifying ways to improve themselves and the team around them. The social media coordinator will work collaboratively with strategists and analysts to support social programs that meet and exceed our customers' business objectives. The Social Media Coordinator will report to a Strategist and work closely with sales, professional services, and creative teams.
Category
Strategic Services
ID
2021-1938
Job Locations IN-Bangalore
ABOUT KHOROS    Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE   We’re looking to add a Software Engineer III to an already awesome engineering team. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can, and would love you to deploy to production beginning day one.   WHAT YOU WILL DO ? - Develop and unit test high quality code to implement features - Perform code reviews and improve code quality by applying solid design principles - Exhibit end-to-end ownership of a feature/task/bug - Collaborate with team making sure deliverables are delivered on time with high quality. WHAT WE ARE LOOKING FOR ? - A Graduate in Computer Science or equivalent degree - Experienced in building enterprise grade products for minimum of 4 years, that are built on micro services and are highly scalable - Well versed with Java programming language along with Application Program Interface (API) WHAT WOULD ADD VALUE ? - Open Source tech such as: Elastic search, Redis, MySQL - Experience working with Scala, Ruby on Rails or JavaScript (ES6) - Someone who understands git, pull requests  and    good software development practices - Basic understanding of Social media domain YOU BELIEVE - Solving user’s problems is more important than anything else and you take pride in seeing a happy customer - Meaningful user experiences are the focus of teams and the work that they do - Autonomy is awesome and technology will shape the future WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Development
ID
2021-1937
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer’s journey. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time.  The key to achieving this success is effective adoption of our products across a customer’s organization, technical success and aptitude, high impact results that align to a customer’s business objectives, a strong support system and continuous strategic and relationship alignment. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.     #LI-Remote
Category
Customer
ID
2021-1935
Job Locations US-MO-Kansas City
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We’re looking to add an Engineering Manager to an already awesome engineering team. We are responsible for building and maintaining multiple SaaS applications in the Social Media space. We work in small, cross-functional teams and love delivering value to our customers through shipping code often. As an Engineering Manager at Khoros, you’ll be responsible for your team’s overall success and engagement. You’ll be the spark that helps the team meet its goals and support engineers in their professional growth.
Category
Development
ID
2021-1932
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE We are looking to add a Technical Support Engineer to the Khoros Product Support Team. You’ll be responsible for providing technical support to our customers for Khoros Product and handle Severity 1 Issues (a.k.a. Outages). You would need to understand our products from a functional and technical standpoint and be able to respond to customer queries, issues reported via our ticketing system on a 24X7 basis. The team sets high standards for the work they do while also maintaining a learning-oriented work environment. You’ll be challenged to scale up quickly and learn many new technologies. This is a customer-facing role.   WHAT YOU’LL DO? ● Work on Severity 1 issues on Khoros Product for different customers. ● Respond to the customers within defined SLAs and committed timelines. ● Escalate problems to the correct teams where appropriate. ● Resolving simple requests without needing to escalate. ● File Production Deployment Requests on behalf of our customers. ● Identifying documentation requirements in our knowledge base. ● Maintaining our high standards for customer communication and response times. ● Engaging in training opportunities on our products and key technical areas.   WHAT WE ARE LOOKING FOR? ● 3-4 years of experience in technical support roles, ideally supporting web applications or products. ● 3+ years of experience in customer and/or technical support roles, ideally analyzing and supporting web applications ● Demonstrable interest in software and technology. ● Middleware Infrastructure: - Able to understand and troubleshoot Apache/Nginx related issues - Should have a good understanding of application server like Tomcat, Weblogic - Should have a good understanding of monitoring, health check of environments, and able to check the web/app layer logs to identify the issue. ● Basic knowledge of AWS cloud concepts like EC2, scaling ..etc ● Troubleshooting -High Traffic, UI Latency, Java Virtual Machine (JVM) issues, Java Application Server Performance, Thread & Heap Dump Analysis. ● Basic familiarity with Java. ● Understanding of SQL queries. ● User-level experience of Linux Environment. ● Ability to understand and troubleshoot the real-time production issues and work proactively to fix it. ● Expertise in supporting complex Enterprise software solutions (ERP, CRM, etc) instead of more typical technical support. ● Able to communicate effectively between teams and individuals of varying technical expertise ● Excellent written and spoken communication skills. ● Familiar with the latest trends in social channels (forums, Facebook, Twitter, etc.) ● Able to multitask effectively while working on customer issues.   WHAT WOULD ADD VALUE ? ● Experience in Web Technologies like HTML5, CSS, JavaScript, JQuery, etc. and Programming languages like Java, JEE, or python. ● Experience in HTTP REST APIs. ● General idea about Multi-Tier Web Application architecture. ● Technical or support certifications such as ITIL V3/V4.   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Customer
ID
2021-1929
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. ROLE At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We’re looking to hire a Senior Cloud FinOps Analyst to work within an engineering team responsible for building the tools, reporting, and processes to drive cost efficiency and optimization across the company’s Azure and AWS infrastructure. As a Senior Cloud FinOps Analyst at Khoros, you’ll be responsible for data collection, analysis, dashboarding, and reporting related to cloud spending. This role will be based in Bangalore, India. Do you have seasoned experience in digging deep to understand data within complex public & private cloud landscapes? Do you have a skill and passion for making systems easier, and delivering actionable data? Are you a team-player with a passion for optimizing and simplifying technologies? Are you a strong partner with peer groups and influence internal customers? We are looking for a unique individual who encompasses these traits and will deliver game-changing skills to a world-changing company.  WHAT YOU'LL DO ? As a Senior Cloud FinOps Analyst within our global TechOps team, you will be the primary point of contact for cloud financial data and analysis.  You will analyze usage data patterns, understand business needs and objectives, and build reporting and real time dashboarding in support of these needs.  You will perform analysis in support of regular operational reviews and drive action within engineering teams to optimize cloud spend.  You will help to transform complex technical requirements into simple solutions that will impact teams on a global scale. You will support application developers and other data analysts in enhancing value, producing quality data, and integrating cloud tools & platforms in support of the digital transformation. You will be evangelizing cloud cost management across many levels within the organization from executive leadership to individuals and teams. Help promote a culture of cost accountability and awareness. You will work with engineers on our Infrastructure and Applications Operations teams to fuel data-driven decisions that drive actions supporting cloud cost efficiency. One of our primary objectives is providing actionable information to our management teams to help them make informed decisions. Our analysis covers operational delivery, financial variance and deep insights into cloud spend. This role is focused on the last element, cloud spend where you will work with analysts, engineers, and AWS/Azure to deliver quality data, optimize costs, and automate processes. You will regularly partner with cloud cost containment analysts and application development squads, while also supporting the data & metadata needed to produce data driven decision making for internal leadership. WHAT WE ARE LOOKING FOR ?   Bachelors degree in a related field or equivalent practical experience Knowledge of AWS public cloud infrastructure; Azure or Google Cloud is a plus. Solid understanding of cloud billing and metering and the impact of usage patterns on total cost of ownership (TCO). Analytics/Data: Ability to navigate complex data sets and pull out insights using Looker, Excel, SQL or similar tools A passion for problem solving and customer service. Experience building a cloud financial management roadmap Experience providing chargeback, showback, budgeting and forecasting as core capabilities of cloud financial management. Experience creating advanced product level visibility that will help drive better business decisions and cost accountability. Self-starter with a desire to exceed customer expectations. Above average oral and written communication skills. Experience working across silos in change-controlled environments. WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Development
ID
2021-1928
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE   Khoros is seeking an Associate Strategist to add to our growing professional services team. AssociateStrategists are mix of social media expert, media planner and analyst who can counsel Khoros customers on best practices. They can work independently with little oversight, both on their specific assignments but also across disciplines for larger team deliverables. Associate Strategists have started to develop an area of expertise but are still proficient across all types of social (paid, content, community management, analytics, etc.). The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A deep understanding of social media and major networks is key, as is a sense of curiosity and a “can-do” attitude. They are master multitaskers, communicators, negotiators,and constantly strive for flawless execution. They are eager for feedback, identifying new goals and ways to improve themselves and the team around them. They will take ownership in their projects and accounts while also working collaboratively as a team to develop social strategies that meet and exceed our customers &; business objectives. They will become expert-level users of Khoros Conversations and Intelligence platform. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.  WHAT YOU'LL DO ? ● Effectively manage customers on a day-to-day level while keeping an eye on long-term vision for goals and growth. ● Monitor and manage customers’ brands across all major social networks and actively mine social conversations for relevant insights and opportunities to engage. ● Assist with scheduling staffing resources to ensure consistent coverage on accounts. ● Answer customer inquiries competently and efficiently, coordinating with internal teams when necessary. ● Work with strategists and analysts to plan, forecast, and report for on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs. ● Review and analyze paid and organic content for optimization and strategic opportunities to improve. ● Consult on social media strategies for Khoros customers and new business pitches as needed. ● Provide strategic counsel to customers on best practices for organic and paid social programs across all major networks. ● Manage and mentor social media coordinators by facilitating opportunities to grow and accomplish established goals.   WHAT WE ARE LOOKING FOR ? ● Bachelor’s degree and 3-5 years in the social media space or equivalent combination of experience, education, and training. ● Strong familiarity with key social platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn, Google+ and Snapchat. ● Minimal travel may be required. ● Occasional evening and weekend coverage may be required.   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Strategic Services
ID
2021-1927