Khoros, LLC

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Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   As a Senior Application Engineer, you will become an expert with Khoros’ Care and Marketing products, and implementing customizations and integrations for our customers using the platform API. You will be expected to define best practices and document to ensure repeatability. You will also be the point person working directly with our customers to ensure the solutions you build are meeting their expectations. You are an excellent collaborator, working with our Project Managers and Solutions Architects on the requirements and design for the software you develop.   #LI-REMOTE
Category
Customer
ID
2021-1802
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. As a Customer Account Executive, you will be responsible for driving upsells and cross-sells by understanding how the Khoros software drives business impact for our current customers. The successful candidate will be insatiably curious, eager to ask questions and find solutions to how our customers can see even more value in our software and services. You will build trusted, lasting relationships with key decision makers through your in-depth understanding of how each of our customers use Khoros software to stay “all-ways connected” to their most important customers and prospects.    The ideal Customer Account Executive has strong sales acumen, able to maintain command and control of a sophisticated sales cycle and accurately forecast incremental revenue back to the business. You will have deep business acumen, knowing how to confidently run a well-executed value pitch meeting for a group of C-suite executives, while articulating technical Khoros differentiators to a group of influential end users. You will also have customer experience acumen, able to inspire customers by providing consultative strategies to help some of the world’s most iconic enterprise brands to better engage with their customers.  The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.
Category
Sales
ID
2021-1688
Job Locations US-Remote | US-TX-Austin | US-MO-Kansas City
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa. We are looking for a stellar Sales Development Representative to help attract enterprise customers to the Khoros brand. You will be reaching out to strategic target companies to help generate interest in our awesome suite of product offerings. You’ll also work closely with sales leaders to research and develop call strategies, messaging and territory development. As part of your onboarding you will receive world class sales training. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Category
Sales
ID
2021-1646
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.  The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.    #LI-REMOTE
Category
Customer
ID
2021-1638
Job Locations US-TX-Austin | US | US | US-Remote
Khoros is a leading platform for digital-first customer engagement. With more than 20 years of experience, we’re a global leader revolutionizing CX with top-notch software and strategic services for digital care, messaging, chat, social marketing, and online communities. Our diverse and driven team obsesses about the customer experience and we’re passionate about helping the world’s biggest brands, like Samsung, HP, Sony and Visa, succeed in creating customers for life. As a result, we have a roster of industry awards from TrustRadius, the Stevie Awards, G2, and more.   Enough about us, are you a passionate salesperson, looking for a bigger challenge? The current state of the world and growing trends of digital transformation have positioned Khoros for explosive growth. We are looking for a dynamic Senior Account Executive to accelerate our trajectory. Here you will have the opportunity to sell to enterprise brands with the solutions to revolutionize their businesses. By joining our team you’ll be part of a proud group of elite sellers that deliver the best outcomes for their customers, for our organization and for themselves.    Who You Are: - A consistently top performing seller who thrives on acquiring new customers - Self-motivated as an individual and a strong collaborator with your team - In possession of 3-5 years experience selling complex enterprise SaaS solutions, ideally with a disciplined and process driven approach successful in exceeding quota  - Fluent with relative technology - Able to showcase a learn-it-all mindset vs. a know-it-all mindset - Passionate for understanding technology and customer success stories, equally matched by passion for understanding prospective customers’ executive priorities, challenges, and goals - Open to coaching and continuously looking for opportunities to improve - Extra credit points for Digital CX/Digital Marketing/Social Media sales experience  What You’ll Do: - Develop a go-to-market strategy for your assigned territory and create a pipeline of prospective new logo opportunities - Utilize your prospecting skills and a variety of tools to build and accelerate a steady flow of quality pipeline - Engage with senior executives of some of the biggest global brands to position the Khoros value proposition - Listen to customer’s needs and become their trusted advisor to guide them through their digital transformation journey - Guide the prospective customer’s definition of business value and challenge them to think about new ways to differentiate and transform their business.  - Collaboratively work with a team of internal resources, including Sales Development Representatives, Sales Engineers, Professional Services, Customer Success, Legal, Marketing, and Executives to effectively manage the sales process from end-to-end. - Demonstrate excellence in sales forecasting and opportunity management   What You’ll Love: - Learning new sales skills and experiencing professional growth by being surrounded by some of the best and brightest in the industry - Receiving world class training based on best practices from across the Vista Equity Partners portfolio through coaching, tools, and ongoing enablement - Working with extraordinary people with a motivation to work together to win - Joining a team of proven sellers with a successful track record of winning large, complex deals - Stretching your knowledge and grow as you become a trusted advisor in what it takes to transform businesses from analog customer engagement to digital customer engagement -   Why Work at Khoros? At Khoros, connection is at the core of who we are! You'll work with a team of talented Khorosians who are passionate about customer experiences and live by our values -- Earning trust through actions and attitudes, winning and growing as a team, and listening, learning, and leading to help our customers succeed. We’ve been recognized locally and nationally as a Best Place to work year after year because of the culture we’re building around the bright, talented people that work here. We’re stronger when we’re diverse, which means our business relies on having different voices and perspectives at the table. People can be their authentic selves at Khoros because we hire diverse teams by gender, race, sexuality, age, ability, and all other dimensions of identity.  We’re also stronger when we’re equal and transparent. We are committed to equal pay across the organization as well as advocating for equality in the communities where we live and work. We’re proud to offer our software and services to women-owned and minority-owned businesses and nonprofits that do not currently have the capacity to invest in our offerings.  Our generous benefits plans make individuals feel valued and include: flexible paid time off, medical plans, dental and vision plans, life insurance, 401(k) savings plans, gym and wellness benefits. We have 11 offices around the world, and also accept remote applicants.   This role is budgeted in the $230,000 - $260,000 OTE range. Salary will ultimately be based on a candidate’s experience and external market factors.
Category
Sales
ID
2021-1576
Job Locations US-Remote | US-MO-Kansas City | US-OR-Portland | US-TX-Austin
We’re looking to add an Engineering Manager to an already awesome engineering team. We are responsible for building and maintaining multiple SaaS applications in the Social Media space. We work in small, cross-functional teams and love delivering value to our customers through shipping code often. As an Engineering Manager at Khoros, you’ll be responsible for your team’s overall success and engagement. You’ll be the spark that helps the team meet its goals and support engineers in their professional growth.  Responsibilities - manage and lead a team of software engineers - lead project planning and support product development through agile principles - identify and support technical initiatives to ensure product quality and engineering happiness  - support cross-functional collaboration within and across teams - recruit and hire top engineering talent Minimum Requirements - 5+ years of experience building software as a software engineer - experience working on cloud-based products and/or services - working knowledge of the different aspects of the software stack: the user interface, the application logic and data storage - experience leading software projects in a project lead or in a technical lead role - excellent communication and interpersonal skills Nice to Haves - experience managing and leading software engineering teams - experience coding in JVM-based or Javascript-based technologies - experience with real-time data processing tech like Kafka, Kineses, Spark, etc.     WHY SHOULD YOU JOIN OUR TEAM ? Awesome Culture - Performance Driven - Flexible Working hours   Great Benefits - Health, Dental & Vision insurance - Gym Allowance - Generous leave policy   Competitive Compensation - Among the best in industry - Annual bonus     OUR VALUES                   We earn trust through our actions and attitudes                                We win and grow as one team                    We listen learn and lead to help our customers succeed     #LI-JG1
Category
Development
ID
2020-1516
Job Locations US-TX-Austin | US-MO-Kansas City | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for digital customer service, digital support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We’re looking to add a Senior Software Engineer to an already awesome engineering team. You will be responsible for building and maintaining SaaS applications in the digital media space. You will work in cross-functional teams and love delivering value to our customers through shipping code.    Some Responsibilities Include: - Collaborating with the team making sure deliverables are delivered on time with high quality. - Developing and unit testing high quality code to implement features - Performing code reviews and improving code quality by applying solid design principles - Exhibiting end-to-end ownership of a feature/task/bug Minimum Requirements: - BS/MS in Computer Science, Engineering, or related experience - 3+ years experience with Java programming language including object oriented design - 6+ years of professional development experience - Experience building scalable infrastructure, REST interfaces and distributed systems Nice To Haves: - Front end tech including: HTML, Javascript, CSS, ReactJS - Open Source tech such as: ElasticSearch, Redis, MySQL - Experience with AWS technologies (EC2, DynamoDB) or equivalent  - Someone who understands git, pull requests - Autonomous teams building interrelated microservices - Continuous integration tools such as Jenkins   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours   Great Benefits - Health, Dental & Vision insurance - Gym Allowance - Generous leave policy   Competitive Compensation - Among the best in industry - Annual bonus   OUR VALUES                   We earn trust through our actions and attitudes                                We win and grow as one team                    We listen learn and lead to help our customers succeed   #LI-JG1 #LI-REMOTE
Category
Development
ID
2020-1326