Khoros, LLC

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Job Locations AU-Sydney
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Part-Time Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.  
Category
Strategic Services
ID
2021-2196
Job Locations AU-Sydney
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. Khoros is seeking a Social Media Coordinator to add to our growing professional services team. From community moderation and content development to social data analysis, the Social Media Coordinator will play a pivotal role on project teams at Khoros. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media. He or she will be eager for feedback, identifying ways to improve themselves and the team around them. The social media coordinator will work collaboratively with strategists and analysts to support social programs that meet and exceed our customers' business objectives. The Social Media Coordinator will report to a Strategist and work closely with sales, professional services, and creative teams.
Category
Strategic Services
ID
2021-2144
Job Locations AU-Sydney
#LI-MK2    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE Khoros is seeking an Associate Strategist to add to our growing professional services  team. Associate Strategists are mix of social media expert, media planner and analyst who  can counsel Khoros customers on best practices. They can work independently with little  oversight, both on their specific assignments but also across disciplines for larger team  deliverables. Associate Strategists have started to develop an area of expertise but are still  proficient across all types of social (paid, content, community management, analytics, etc.).  The ideal candidate embraces a fast-paced work environment and is interested in  supporting customers from a wide-range of industries. A deep understanding of social  media and major networks is key, as is a sense of curiosity and a “can-do” attitude. They are  master multitaskers, communicators, negotiators, and constantly strive for flawless  execution. They are eager for feedback, identifying new goals and ways to improve  themselves and the team around them. They will take ownership in their projects and  accounts while also working collaboratively as a team to develop social strategies that meet  and exceed our customers' business objectives. They will become expert-level users of  Khoros Conversations and Intelligence platform.  Associates not only have a deep understanding of social networks, technology, and trends,  but are confident, creative, and effective in managing a small team of Social Media  Coordinators. This Associate Strategist will report to a Senior Strategist and work closely  with sales, professional services, and creative teams.  WHAT YOU WILL DO? - Effectively manage customers on a day-to-day level while keeping an eye on long term vision for goals and growth.  -    Monitor and manage customers’ brands across all major social networks and actively  mine social conversations for relevant insights and opportunities to engage. -    Assist with scheduling staffing resources to ensure consistent coverage on accounts. •Answer customer inquiries competently and efficiently, coordinating with          internal        teams when necessary.  - Work with strategists and analysts to plan, forecast, and report for on social media  marketing and care programs. Manage outcomes against a set of defined business  goals and KPIs.  - Review and analyze paid and organic content for optimization and strategic  opportunities to improve.  - Consult on social media strategies for Khoros customers and new business pitches  as needed.  - Provide strategic counsel to customers on best practices for organic and paid social  programs across all major networks.  - Manage and mentor social media coordinators by facilitating opportunities to grow  and accomplish established goals.  WHAT WE ARE LOOKING FOR ?  - Bachelor’s degree and 3-5 years in the social media space or equivalent combination  of experience, education, and training.  - Strong familiarity with key social platforms including Facebook, Twitter, Instagram,  Pinterest, YouTube, LinkedIn, Google+ and Snapchat.  -     Experience working with advertising platforms across the major social networksPassionate about all things social; demonstrate an eagerness to learn and share best      practices, new     trends, and major developments in the social space. Enthusiasm for and willingness to grow in all facets of social media management  including           marketing, social care,          content strategy, content creation, measurement,  and account management.  - Ability to rapidly assess, analyze, and resolve complicated issues independently,  even with little initial information.  -     Demonstrate initiative and independence; is consistent and dependable. •Willingness to go the extra mile to help a teammate, customer, or community          member.  - Works well within highly collaborative, multidisciplinary teams with many moving  parts; highly developed sense of teamwork is a necessity.  - Excellent project management and organization skills; ability to manage multiple  projects and prioritize based on customer needs.  - Ability to manage and analyze large data sets, work in Excel, and create and build  meaningful charts and reports.  - Excellent editing and proofreading skills; ability to think critically about content in  context of brand messaging, goals, and voice.  - Ability to manage multiple personalities and communication styles, empathize with  team members, and successfully navigate interpersonal communication to create  and maintain a positive team environment.  -     Outstanding oral, written, and presentation skills required.  -     Minimal travel may be required.  -     Occasional evening and weekend coverage may be required.  Preferred Requirements:  - Agency or brand experience preferred.   OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Strategic Services
ID
2021-2119