Khoros, LLC

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Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.   This role is budgeted for $21/hr. Salary will ultimately be based on a candidate’s experience and external market factors.
Category
Strategic Services
ID
2021-1996
Job Locations US-Remote
Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction.  We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces. This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies to meet their desired project goals and unlock all potential value. If being part of an electric and collaborative team is important to you then you’ve come to the right place. This role is budgeted in the $63,000-71,000.00 base salary range. Salary will ultimately be based on a candidate’s experience and external market factors.
Category
Strategic Services
ID
2021-1994
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   Khoros is looking for an experienced Regional Manager, Associate Sales to help support our Associate Sales Representative team in North America. As a Regional Manager, you will be a key asset to our Sales organization as we look to grow Khoros nationally. You’ll partner with multiple internal organizations (Sales, Marketing, Customer, etc.), and will be a crucial part of uncovering new logo opportunities, closing business, and increasing the Khoros footprint inside our customer base. We view our Associate Sales Representatives as future Enterprise Account Executives at Khoros. This is an exciting responsibility, and means dedicating yourself to their development. As a Regional Manager at Khoros you will hire outstanding talent (internal/external), map out the gaps in that rep’s skillset, hold them accountable to reaching their potential, and take pride in promoting your team #LI-remote
Category
Sales
ID
2021-1985
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We are looking for a stellar Solution Consultant that will be responsible for creating clear and concise presentations and demonstrations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our clients is a key component of this position. The ideal candidate will be in the EST/CST time zones. #Li-remote
Category
Sales
ID
2021-1979
Job Locations US-Remote
Khoros is a leading platform for digital-first customer engagement. With more than 20 years of experience, we’re a global leader revolutionizing CX with top-notch software and strategic services for digital care, messaging, chat, social marketing, and online communities. Our diverse and driven team obsesses about the customer experience and we’re passionate about helping the world’s biggest brands, like Samsung, HP, Sony and Visa, succeed in creating customers for life. As a result, we have a roster of industry awards from TrustRadius, the Stevie Awards, G2, and more.   Enough about us, are you a passionate sales leader, looking for a bigger challenge? The current state of the world and growing trends of digital transformation have positioned Khoros for explosive growth. We are looking for a dynamic Regional Director of Sales to accelerate our trajectory. Here you will have the opportunity to lead a team selling to our most strategic enterprise brand prospects with the solutions to revolutionize their businesses. By joining our team you’ll be part of a proud group of elite sellers that deliver the best outcomes for their customers, for our organization and for themselves. #Li-remote
Category
Sales
ID
2021-1964
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.  The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. As a Project Manager at Khoros, you will be responsible for the successful delivery of our customers’ projects.  Do you enjoy working with customers to bring their vision to life?  Are you organized, articulate, and detailed oriented?  Do you have the hard skills necessary to drive a project schedule and the soft skills necessary to satisfy the customer while doing it?  If so, then we’ve got the dream job for you!  We are seeking an individual who possesses a unique mix of strong project management experience, social understanding, and technical knowledge to join our growing team.  You will be responsible for launching new customer communities, new social care solutions, and technical delivery of projects customers dream up.      #LI-Remote
Category
Customer
ID
2021-1958
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   We’re looking for a Learning & Development Partner (Talent Development Partner) for our Customer Organization who is passionate, analytical, and excited to be part of our new centralized Learning & Development team at Khoros. This person partners with various stakeholders within the Customer Organization, as well as, the broader organization to design, develop, and deliver effective learning and development programs ensuring that programs motivate and inspire organizational learning and supports the development of our employees into highly impactful and effective contributors and leaders.      Responsibilities Include:  - Conducts needs assessments to identify high priority learning and development target areas for employee groups, creates training plans, and identifies opportunities to utilize outside resources, as appropriate - Directly represents the Customer Organization, including Customer Support, Professional Services, and Customer Success teams - Partners with Talent Engagement Partners and organizational leaders to evaluate talent needs and define growth areas across multiple organizations to build a culture of growth and development - Refines and delivers results-driven learning and development programs using a wide variety of training methodologies, techniques, concepts, learning tools, and practices adhering to adult learning theory to ensure maximum effectiveness of programs - Builds learning and development programs for Customer Organization subject areas, in collaboration with subject matter experts - Presents training modules, presentations, demo skills workshops, sales skills and processes at forums such as boot camps, new release events, and as required for new processes and business needs - Delivers and facilitates in-person and virtual learning sessions according to best practice adult training methodologies  - Builds, tests, and delivers high-quality interactive training to support our commitment to talent development and increasing retention and transfer of both technical and non-technical subject matter - Serving as project manager including daily logistics of executing programs including classroom/lab set up and breakdown, coordination of training facilities and materials, communication with trainees, and post-workshop collection of evaluation/feedback - Manages projects from inception to delivery, ensuring buy-in from peers, leaders, and key stakeholders - Working closely with appropriate organizational leaders and the Talent Development team to analyze the performance of learner audiences so that additional learning interventions can be developed and prescribed   Minimum Requirements:    - Bachelor’s Degree in Education, Organizational Development, Human Resources, Communications, or a related field from an accredited college or university; or equivalent professional experience - Two years of professional experience in a learning & design and/or education-focused role - Experience utilizing diverse learning management tools and training applications - Experience supporting learning objectives for Engineering teams highly preferred
Category
Human Resources
ID
2021-1951
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. The Khoros engagement platform comprises Online Community, Social Media Management and Digital Call Center Technology products. We enable social customer service, social support and social media marketing. We help teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   Khoros is looking for a Part-Time Associate Analyst to join our fast-growing Social Strategy Team. The Strategy Team’s mission is to drive revenue growth and improve customer retention through strategic client engagements that showcase the platform’s capabilities and help customers connect with the people they care about most. The Associate Analyst will be primarily responsible for collecting and analyzing data gathered via social performance metrics and social listening. This role will be managing social insights projects from beginning to end, spanning project kickoff, research design, analysis and report design. Familiarity with the development of Boolean queries and experience analyzing social data is a must.   The Analytics Manager will also be responsible for managing and executing analyses to evaluate social content performance, identify notable trends in the social landscape and uncover opportunities to improve social marketing performance. The ideal candidate has demonstrated experience creating and executing reports and optimizing social media campaigns on behalf of a brand or media company. Required qualities include a comfort with data management (gathering, organizing and analyzing data) and ability to develop reports with minimal guidance or oversight.   This role will report to an Analyst and work closely with the professional services team to enable world-class social media measurement and reporting for Khoros customers.   This role is budgeted at $24.25/hour. Salary will ultimately be based on a candidate’s experience and external market factors.
Category
Strategic Services
ID
2021-1925
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. For this specific role, the ideal candidate is a mix of team lead, project manager, social care expert, and analyst who can counsel Khoros customers on best practices, social media thought leadership and can map a path to success that aligns with business and communications goals and objectives. The successful candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A deep understanding of social media and major networks is key, as is a sense of curiosity and a “can-do” attitude. The social strategist will be a manager and mentor to team members; proactively identifying ways to improve themselves and the team around them. This social media strategist will report to the director of strategy and work closely with sales, professional services, and creative teams. Note: this is a six-month term and pays $46.50 per hour.   #LI-REMOTE
Category
Strategic Services
ID
2021-1923
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. Our vision is to be the single engagement platform connecting brands and their customers by connecting brand teams, knowledge, data, and systems at scale by connecting the best of human expertise and AI.     ROLE   Product at Khoros is empowered to solve hard problems to serve our customers, in ways that meet the needs of the business.  The Senior Product Manager has a multi-faceted role across many internal and external stakeholders. The Senior Product Manager will interface with our end users, internal stakeholders, and user experience designers to understand, develop, and prioritize product needs and requirements. They will collaborate with product marketing on competitive analyses, go-to-market strategies, planning, and execution. They will develop key product strategies and participate with agile scrum teams writing and prioritizing user stories based on the needs of our customers, partners, and other product teams working across the product portfolio.    The Senior Product Manager will interface with our end customers, internal stakeholders, and user experience designers to understand, develop, and prioritize product needs and requirements. They will work with product marketing on competitive analysis and go-to-market strategies. This PM will work in close partnership with engineering and design to deliver products that help brands create customers for life. They will support their team as they develop key product strategies and participate in the product development process, prioritizing user stories based on the needs of our customers, partners, and other product teams working across the product portfolio.  The Senior Product Manager will participate in the development of product strategy and will drive forward the roadmap priorities.     Responsibilities Include:  - Owning the authentication and user management platform use cases for the Khoros platform  - Working with UX design to research, define, and test solutions to close and stay ahead of competitive pressure - Driving feedback from customer success and sales to ensure products are meeting customer and market needs - Actively participating in agile product development process for roadmap implementation, writing product requirements, user stories, and maintaining the product backlog of priorities in close collaboration with design and engineering across a global team - Frequently meeting with customers and business stakeholders to develop a deep understanding of their process and needs - Partnering with Customer Success to roll out adoption-driving programs, including driving customer adoption metrics and reporting requirements - Launching new capabilities by collaborating with customer success, product marketing and marketing on go-to-market and lifecycle marketing strategies   Minimum Requirements - Bachelor’s degree or equivalent experience - 3-5 years as a product manager delivering technology-powered SaaS products. - Strong candidates will have experience with SSO/SAML, Federated identity management, and Integrations within enterprise SaaS solutions - Previous experience working on a global platform SaaS offering - Experience with social media applications, or AI / ML techniques is a plus, but not required - Technical aptitude and exposure with modern mobile web application design, architecture, distributed systems with massive scale & data volumes - Demonstrated understanding of the techniques and methods of modern product discovery and agile product delivery. - Team player with track record of building strong, cross functional working relationships across departments and individuals and focused on team performance, rather than individual success - Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. - Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship. - Able to truly embrace and embody the Khoros Values: We earn trust through our actions and attitudes, We win and grow as one team, and We listen, learn, and lead to help our customers succeed.     WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                                 We earn trust through our actions and attitudes  We win and grow as one team We listen learn and lead to help our customers succeed
Category
Product
ID
2021-1917
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. ​Khoros is seeking a Security Engineer II to join our fast-growing team.  
Category
Development
ID
2021-1916
Job Locations US-TX-Austin | US | US | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   As an Enterprise Account Executive, you will work closely with some of Khoros' most strategic named accounts and take responsibility for directing customer engagements. The successful candidate will understand the customer’s definition of business value and be able to challenge them to think about new ways to differentiate and transform their business. You'll be able to inspire customers by providing thought-provoking and consultative strategies to help some of the world’s most iconic brands the ability to better engage with their customers. The perfect candidate is high-energy, with a strong interest in social business.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. #Li-remote
Category
Sales
ID
2021-1915
Job Locations US-Remote | US-MO-Kansas City | US-OR-Portland
As a Senior Product Designer at Khoros, you'll be helping create the most innovative business collaboration tool on the market. You'll be responsible for delivering solutions for Khoros' products, working closely with Product Management and Engineering to drive innovation that will further Khoros' market leadership. You'll be deeply involved in helping define the vision, overseeing features across product lines, ensuring feature completion from concept design through execution, and ultimately helping to redefine the design landscape of enterprise software.   The designer we're looking for has - 7+ years experience designing applications - An overwhelming desire to deliver the best solutions - The ability to work collaboratively across different teams (product management, engineering, marketing) - The ability to work with remote teams across multiple time zones - The ability to work with a team of designers - The ability to effectively communicate solutions to others - Experience designing for a variety of platforms (mobile, tablet, desktop) - A good understanding of the technical aspects of mobile and web applications - Solid experience in concept, information and experience design - The ability to oversee the development of the design - The ability to work across multiple projects - A design portfolio of shipped products     Working at Khoros you'll get - An amazing company of brilliant, passionate people - A perk-filled office (amazing office space, coffee and snacks) - The opportunity to shape products that are used by 500 million people worldwide - Most importantly, challenges to conquer and results to be proud of!
Category
Product
ID
2021-1905
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. As a Senior Customer Account Executive, you will be responsible for driving upsells and cross-sells by understanding how the Khoros software drives business impact for our current customers. The successful candidate will be insatiably curious, eager to ask questions and find solutions to how our customers can see even more value in our software and services. You will build trusted, lasting relationships with key decision makers through your in-depth understanding of how each of our customers use Khoros software to stay “all-ways connected” to their most important customers and prospects.    The ideal Customer Account Executive has strong sales acumen, able to maintain command and control of a sophisticated sales cycle and accurately forecast incremental revenue back to the business. You will have deep business acumen, knowing how to confidently run a well-executed value pitch meeting for a group of C-suite executives, while articulating technical Khoros differentiators to a group of influential end users. You will also have customer experience acumen, able to inspire customers by providing consultative strategies to help some of the world’s most iconic enterprise brands to better engage with their customers.  The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. #Li-remote
Category
Sales
ID
2021-1904
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. As a Senior Customer Account Executive, you will be responsible for driving upsells and cross-sells by understanding how the Khoros software drives business impact for our current customers. The successful candidate will be insatiably curious, eager to ask questions and find solutions to how our customers can see even more value in our software and services. You will build trusted, lasting relationships with key decision makers through your in-depth understanding of how each of our customers use Khoros software to stay “all-ways connected” to their most important customers and prospects.    The ideal Customer Account Executive has strong sales acumen, able to maintain command and control of a sophisticated sales cycle and accurately forecast incremental revenue back to the business. You will have deep business acumen, knowing how to confidently run a well-executed value pitch meeting for a group of C-suite executives, while articulating technical Khoros differentiators to a group of influential end users. You will also have customer experience acumen, able to inspire customers by providing consultative strategies to help some of the world’s most iconic enterprise brands to better engage with their customers.  The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy #LI-Remote
Category
Sales
ID
2021-1903
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We’re looking to hire a Lead Cloud FinOps Engineer to lead an engineering team responsible for building the tools, reporting, and processes to drive cost efficiency and optimization across the company’s Azure and AWS infrastructure. As a Lead Cloud FinOps Engineer at Khoros, you’ll be responsible for your team’s overall success and engagement. You’ll be the spark that helps the team meet its goals and support engineers in their professional growth. This role will be based in the United States and can be located remotely or at an office in Austin, TX; Portland, OR, or Kansas City, MO. Who are we looking for: Do you have seasoned experience in creating elegant automation and repeatable processes in complex public & private cloud landscapes? Do you have a skill and passion for making systems easier, and delivering actionable data? Are you a team-player with abilities to automate, optimize, and simplify technologies? Are you a technologist who can also partner with peer groups and influence internal customers? We are looking for a unique individual who encompasses these traits and will deliver game-changing skills to a world-changing company. What You Will Work on: As a Lead Cloud FinOps Engineer within our global TechOps team, you will lead the automation, simplification, and efficiency of cost containment & reporting within the public cloud ecosystem. You will transform complex technical requirements into simple solutions that will impact teams on a global scale. You will support application developers and data analysts in enhancing value, producing quality data, and integrating cloud tools & platforms in support of the digital transformation. You will be evangelizing cloud cost management across many levels within the organization from executive leadership to individuals and teams. Help promote a culture of cost accountability and awareness. Who You Will Work With: You will work with engineers on our Infrastructure and Applications Operations teams to fuel data driven decisions that drive actions supporting cloud cost efficiency. One of our primary objectives is providing actionable information to our management teams to help them make informed decisions. Our analysis covers operational delivery, financial variance and deep insights into cloud spend. This role is focused on the last element, cloud spend where you will work with analysts, engineers, and AWS/Azure to deliver quality data, optimize costs, and automate processes. You will regularly partner with cloud cost containment analysts and application development squads, while also supporting the data & metadata needed to produce data driven decision making for internal leadership. What you Will Bring: - BS degree in Computer Science or related technical field or equivalent practical experience - A DevOps mindset. - Extensive knowledge of AWS public cloud infrastructure; Azure or Google Cloud is a plus. - Deep understanding of core public & private cloud billing, cost management, and data visualization tools (e.g. CloudHealth, Cloudability, BigQuery, AWS Cost Explorer, Kubecost, SparkLens, VRealize). - Solid understanding of cloud billing and metering and the impact of usage patterns on total cost of ownership (TCO). - Proficiency in developing repeatable and efficient automation to codify and simplify end-to-end processes and methods in public and private cloud landscapes. - Proficiency in using & integrating application programming interfaces (APIs). - A passion for problem solving and customer service. - Experience building a cloud financial management roadmap - Senior experience scripting using Python, as well as Perl, PowerShell, JavaScript, or similar scripting languages - A passion for automating everything, from leveraging open source tools to delivering machine learning based forecasts, self-service budgets, and real time Kubernetes spend visibility and much more! - Experience with Application Performance Management tools (e.g. SignalFX, NewRelic, DataDog) preferred. - Experience providing chargeback, showback, budgeting and forecasting as core capabilities of cloud financial management. - Experience creating advanced product level visibility that will help drive better business decisions and cost accountability. - A developmental mindset with the ability to discern patterns, drive efficiencies, and lower total cost of ownership for technology processes and solutions. - Self-starter with a desire to exceed customer expectations. - Above average oral and written communication skills. - Experience working across silos in change-controlled environments.
Category
Development
ID
2021-1898
Job Locations US-Remote | US-OR-Portland | US-MO-Kansas City
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. Khoros is seeking a Reliability Engineer III to join our fast-growing team. As aReliability Engineer, you will work closely with other SREs and product teams to ensure that our products continue to have great uptime and stability. The Reliability Engineer we’re looking for is highly technical, enjoys puzzles, is comfortable with high-pressure situations, and has excellent communication skills.  Some Responsibilities Include: - Creating and maintaining tooling for monitoring, alerting, as well as diagnosing production and stability issues - Working closely with internal partners and teams to ensure that we ship software that meets security and SLA requirements - Debuggin complex problems across an entire stack and creating solid solutions - Creating tooling to support automatic recovery from issues - Keeping the services up and running or quickly getting them back up and running when failures occur   Minimum Requirements: - 4+ years of software development, scripting, or operations experience - Excellent communication skills, both verbal and written - Experience with scripting languages such as shell scripting - Experience debugging complex problems - Experience with large-scale production systems - Experience with monitoring and observability such as with Datadog, New Relic, and Nagios   Preferred Requirements: - Experience with cloud-based infrastructure such as AWS, Azure, or Google Cloud. - Experience with DevOps engineering or SRE     WHY SHOULD YOU JOIN OUR TEAM ? Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Vision insurance - Gym Allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises      OUR VALUES                   We earn trust through our actions and attitudes                                We win and grow as one team                    We listen learn and lead to help our customers succeed #Li-Remote
Category
Development
ID
2021-1876
Job Locations US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.
Category
Customer
ID
2021-1852
Job Locations US-TX-Austin | US-MO-Kansas City | US-NY-New York | US-OR-Portland | US-CA-San Francisco CA | US-Remote
Khoros is a leading enterprise customer engagement platform. With more than 20 years of experience, we’re a global leader revolutionizing digital customer service in online communities, social media, and conversational chat and messaging channels. Our team is obsessed with innovating consumer experiences and ensuring the success of our customers at the world’s biggest brands, like Samsung, HP, Sony, and Visa. As a result, we have a roster of industry awards from TrustRadius, G2, the Stevie Awards and more.   #LI-Remote
Category
Marketing
ID
2021-1850
Job Locations US-Remote | US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.  Khoros is looking for an Implementation Advisor who will be responsible for managing and delivering complex software rollouts with multiple customers. The ideal candidate is a self-starter with a strong background working both independently, and with a team, to develop scalable processes and meet deadlines. The Khoros Implementation Advisor is a good listener who is articulate, responsive, patient, and possesses the ability to explain a wide range of social media concepts to customers with varying levels of social media knowledge.   #LI-REMOTE  
Category
Customer
ID
2021-1803