Khoros, LLC

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Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa. Khoros is now seeking a Vice President of Product Marketing. To be successful as the Vice President of Product Marketing for Khoros, you are a dynamic leader and manager who is both analytical and creative. You have a vision for where to take the Khoros platform to drive revenue, reach new audiences and retain existing customers. You thrive on the combination of assessing pipeline and revenue trends, defining addressable markets, evaluating pricing models AND creating sticky value propositions, headlines and inspiring sales presentations. You will be the voice of the customer to the business and the voice of the business to our market; you can translate complex technology into compelling and provocative stories that drive demand and customer love.   You are a confident front-of-room presenter and can effectively synthesize information into what matters most to your audience. You have a proven track record of motivating and developing high-performing teams to achieve measurable success. Ultimately, you’re a driven, self-starter who is able to deliver high-quality marketing and sales enablement materials through your team. 
Category
Marketing
ID
2021-1839
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. As an Enterprise CustomerAccount Executive, you will work closely with some of Khoros' most strategic named accounts and take responsibility for directing customer engagements. The successful candidate will understand the customer’s definition of business value and be able to challenge them to think about new ways to differentiate and transform their business. You'll be able to inspire customers by providing thought-provoking and consultative strategies to help some of the world’s most iconic brands the ability to better engage with their customers. The perfect candidate is high-energy, with a strong interest in social business. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Category
Sales
ID
2021-1830
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.  The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. As a Project Manager at Khoros, you will be responsible for the successful delivery of our customers’ projects.  Do you enjoy working with customers to bring their vision to life?  Are you organized, articulate, and detailed oriented?  Do you have the hard skills necessary to drive a project schedule and the soft skills necessary to satisfy the customer while doing it?  If so, then we’ve got the dream job for you!  We are seeking an individual who possesses a unique mix of strong project management experience, social understanding, and technical knowledge to join our growing team.  You will be responsible for launching new customer communities, new social care solutions, and technical delivery of projects customers dream up.      #LI-Remote
Category
Customer
ID
2021-1827
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa. Khoros is now seeking a Talent Acquisition Sourcer and Coordinator to source, attract, and hire talent with the goal to fulfill our hiring needs. You will play a critical role in the day-to-day candidate sourcing activities and within the Talent Acquisition team. This role will coordinate all the sourcing activities but also closely work together with recruiters, hiring managers, external agencies, and other parts of the Talent team. Activities include managing the various sourcing channels and the company’s talent pool and regularly interacting with both active and passive candidates. #LI-REMOTE
Category
Human Resources
ID
2021-1826
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer’s journey. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time.  The key to achieving this success is effective adoption of our products across a customer’s organization, technical success and aptitude, high impact results that align to a customer’s business objectives, a strong support system and continuous strategic and relationship alignment. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.     #LI-Remote
Category
Customer
ID
2021-1824
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The Director of FP&A will lead a team of two analysts and report to the VP of FP&A. You will work across a large portion of the company to provide a wide range of financial and decision support information to senior management and department VPs, including developing business plans, evaluating new initiatives, and maintaining long range financial plans. The Director will interact frequently with senior management in this role and must become a thought partner to your teams.
Category
General & Administration
ID
2021-1820
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. Khoros CX Insights sits on top of all of our customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis. Khoros is looking for a Product Specialist - Linguistics and Taxonomy with a proven background in linguistics and taxonomy administration to manage the CX Insights client topic library and sentiment model onboarding process, perform in-depth research to expand and evolve the topic library and sentiment models, and optimizing topic and language categories for NLP/machine learning classification. The ideal candidate will have a background in linguistics in a natural language processing and machine learning environment as well as taxonomy and controlled vocabulary development. You are comfortable being a part of a fast-paced, dynamic environment, partnering closely with Customer Enablement and Engineering.
Category
Product
ID
2021-1815
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking an Operations Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media. ​ The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. ​ The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Category
Strategic Services
ID
2021-1810
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. Khoros is now seeking a Tech Recruiter  to help us discover and enable the next generation of Engineering and Product Talent at Khoros. You will play a pivotal role in building strong teams within a dynamic culture and growing organization. You will join a Recruiting team that’s passionate and committed to providing an exceptional candidate experience - applying strategic, innovative recruitment strategies designed to deliver a world-class organization. #LI-REMOTE   #LI-REMOTE
Category
Human Resources
ID
2021-1804
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Paid Social Strategist to add to our growing Strategic Services team. The mission of a Strategist is to provide Khoros customers with specialized expertise and support to unlock the most value possible from their social programs and the Khoros platform. For this specific role, the ideal candidate is a mix of team lead, project manager, social media expert (organic and paid), and analyst who can counsel Khoros customers on best practices, social media thought leadership, and can map a path to success that aligns with business goals and objectives. Having at least 5 to 7 years in the social media space and a minimum of 2 to 3 years of hands-on experience developing paid social strategies will be essential as well as the ability to confidently execute paid social campaigns with extreme attention to detail. This role will also lead and develop paid social media playbooks, recommend channel-specific KPIs and other social strategy-centric deliverables, as well as optimize and analyze paid social media campaigns. The candidate must be able to think strategically to identify issues that need to be prioritized or resolved, and they will have a clear understanding of best practices for executing paid campaigns across all of the major social channels (Facebook, Instagram, Twitter, LinkedIn, Pinterest, etc.). The successful candidate embraces a fast-paced work environment and is interested in supporting customers from a wide range of industries. A deep understanding of social media and major networks is key, as is a sense of curiosity and a “can-do” attitude. From developing paid social strategies, creating complex target audiences, and understanding the intersection of pairing ad types with the right objectives to maximize results, the Strategist will play a pivotal role on project teams at Khoros. The Strategist will be a manager and mentor to team members; proactively identifying ways to improve themselves and the team around them. Collaborating with Analysts and Social Media Coordinators to support social programs that meet and exceed our customers’ business objectives, this role will report to a Senior Strategist and work closely with sales, professional services, and creative teams. This person will be based out of our Austin office or work remotely.  
Category
Strategic Services
ID
2021-1797
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. Khoros is now seeking an Executive Assistant to provide administrative and project management support to assigned executive leaders including but not limited to the Chief Financial Officer and General Counsel. The right candidate will possess the ability to meet tight deadlines and juggle multiple critical priorities while maintaining a positive attitude and professional demeanor.
Category
General & Administration
ID
2021-1783
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   The Talent Experience Associate, Benefits will be responsible for researching and resolving employee needs related to health, time away and financial benefits while creating a meaningful employee support experience. This role will use problem-solving skills and solution-focused mindset to find opportunities to elevate the employee experience and drive workload efficiency. This person will play an integral role in assisting in recognizing, identifying and developing our talent.
Category
Human Resources
ID
2021-1781
Job Locations US-TX-Austin | US-Remote | US-MO-Kansas City | US-OR-Portland
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. Khoros is seeking a SeniorSolutions Consultant to support our Central/West territory- who is quick thinking, flexible, creative, and analytical with both experience and a passion for web technologies, troubleshooting and teamwork.  You derive great professional and personal satisfaction from making your customers successful. The ability to research, learn, and quickly leverage complex information to our clients is a key component of this position.   The Senior Solutions Consultant is responsible for technical ownership in all pre-sales aspects of the selling cycle. This includes solution discovery, demonstrations, customization of demo environments, and all technical due diligence as a result of sales activities. To accomplish this, the Senior Solutions Consultant must have a strong desire to leverage their technical and sales skills which includes being able to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements, and provide business value.
Category
Sales
ID
2021-1780
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. Khoros is now seeking a Sales Recruiter  to help us discover and enable the next generation of Sales Talent at Khoros. You will play a pivotal role in building strong teams within a dynamic culture and growing organization. You will join a Recruiting team that’s passionate and committed to providing an exceptional candidate experience - applying strategic, innovative recruitment strategies designed to deliver a world-class organization. #LI-REMOTE
Category
Human Resources
ID
2021-1777
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We are looking for a stellar Solution Consultant that will be responsible for creating clear and concise presentations and demonstrations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our clients is a key component of this position. The ideal candidate will be located on the East coast as she or he will support the East region.
Category
Sales
ID
2021-1773
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. The Khoros engagement platform comprises Online Community, Social Media Management and Digital Call Center Technology products. We enable social customer service, social support and social media marketing. We help teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   Khoros is looking for a Social MediaAssociate Analyst who will be responsible for collecting and analyzing data gathered via social listening. This role will be managing social insights projects from beginning to end, spanning project kickoff, research design, analysis and report design. Familiarity with the development of Boolean queries and experience analyzing social data is a must.   The Social MediaAssociate Analyst will also be responsible for managing and executing analyses to evaluate social content performance, identify notable trends in the social landscape and uncover opportunities to improve social marketing performance. This role will also assist with the development of research-backed social media marketing playbooks, establish channel-specific KPIs for measurement programs and execute paid social media optimization analyses. The ideal candidate has demonstrated experience creating and executing reports and optimizing social media campaigns on behalf of a brand or media company.
Category
Strategic Services
ID
2021-1768
Job Locations US-TX-Austin | US-Remote
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   As a Recruiter at Khoros, you will play a pivotal role in building strong teams within a dynamic culture and growing organization. You will join a Recruiting team who's passionate and committed to providing an exceptional candidate experience - applying strategic, innovative recruitment strategies designed to deliver a world-class organization.  If you're passionate about emerging technologies and want to bring your recruiting experience to a team in support of a strong company culture, Khoros may be the place for you!   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   Note this is a three to six month temporary assignment.  #LI-REMOTE
Category
Human Resources
ID
2021-1764
Job Locations US-TX-Austin
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa. Khoros is now seeking an experienced HR Operations Manager (Talent Experience Manager) to lead and scale our global HR operations and total rewards programs. You will play a critical role in building and maintaining key parts of our HR infrastructure including HCM administration (Workday), benefits administration, leave management, compensation, and HR compliance. You will manage the teams that deliver on all of these functions while being comfortable in a hands-on role, with a passion for innovative solutions and excellent service delivery.  Some responsibilities include: - Lead the team responsible for providing day to day support for the employee lifecycle, including on/off-boarding, employee benefits, HR policies, and other people programs - Oversee the administration of Khoros’ global benefit programs in accordance with market practice, statutory regulations, and in collaboration with global HR partners. This includes medical, dental, vision, life, disability, transit benefits, leaves of absence, worker’s compensation, and 401(k) - Works collaboratively with key stakeholders across the organization including payroll, finance, legal, and other key stakeholders responsible for compliance efforts - Oversees the maintenance of HR policies and procedures, including the employee handbook. Identifies opportunities to streamline processes and procedures for internal operations across multiple entities, as necessary - Oversees the administration of the organization’s HR System of Record, Workday, including the daily utilization of the system and maintenance of all employee records - Oversees the administration of immigration and visa requirements as well as relocation programs Required Qualifications: - Bachelor’s degree in Business, Communications, Human Resources, Finance, or related field from an accredited college or university (or equivalent professional experience)  - At least five years of previous people operations and benefits management experience. Preferred Qualifications: - At least two years of professional experience leading and developing teams  - Experience administering Workday  - Graduate degree or professional HR certification  - Strong knowledge base of proven HR practices, processes, HR compliance, legal, and employment laws including federal and state statutory requirements - Professional experience in employee benefits at a global level, in a fast-paced SaaS environment    WHY SHOULD YOU JOIN OUR TEAM ? Awesome Culture - Performance Driven - Flexible Working hours   Great Benefits - Health, Dental & Vision insurance - Gym Allowance - Generous leave policy   Competitive Compensation - Among the best in industry - Annual bonus     OUR VALUES                   We earn trust through our actions and attitudes                                We win and grow as one team                    We listen learn and lead to help our customers succeed  
Category
Human Resources
ID
2021-1754
Job Locations US-TX-Austin
Khoros is now seeking a strategic Manager, Talent Engagement (Manager, HR Business Partner), to lead the team responsible for partnering with Khoros leaders in crafting and delivering HR programs and activities to Khoros’ global workforce.  Consistently recognized as a Top Place to Work, Khoros enables some of the world’s best brands to create customers for life through its industry-leading Online Community, Social Media Management and Messaging products.  Some Responsibilities Include: - Leads a group of US based Talent Engagement Partners to create and drive human capital strategy, in alignment with overall business strategy - Provides leadership coaching and expertise to assigned business groups on ways to maximize the utilization of talent resources.  - Collaborates with HR Centers of Excellence (COE's) to deliver HR services and solutions in line with function or business unit strategy (Talent Acquisition, Leadership Development, Talent Development, Total Rewards) - Utilizes data to identify trends and diagnose organizational effectiveness issues. Influences leaders to implement changes needed to improve functional performance and increase employee engagement - Develops comprehensive change management strategies to guide the function from current to future state - Analyzes positions and organizational design and makes recommendations based on talent capabilities - Leads the development and application Khoros’s talent management and succession planning initiatives Minimum Requirements: - Bachelor's degree in Business, Communications, Organizational Development or similar field from an accredited college or university; or equivalent professional experience - At least 5 years of professional experience as an HR Business Partner, or equivalent, with specific experience in people strategy development, organizational design, talent management and change management in an international, fast-paced, high change business environment - Ability to lead and mentor a team of HR professionals - Proven ability to proactively translate changing business objectives to effective HR strategies - Excellent written and verbal communication skills - Excellent interpersonal, group, process and influence skills - Knowledge of federal, state, and local laws, statutes, etc
Category
Human Resources
ID
2021-1752
Job Locations US-TX-Austin | US-MO-Kansas City
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa. The Khoros engagement platform comprises Online Community, Social Media Management, and Messaging products for social customer service, social support, and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. Khoros in Austin is looking to add a stellar SeniorQuality Engineer to our already awesome engineering team. The software we build is an event-driven application that consumes big data streams from the major social networks (Facebook, Twitter, Instagram, etc.). With it, companies can scale their conversations on those networks with consumers allowing them to read and respond within just a few minutes. We currently manage over 500k social conversations a day.   Some Responsibilities Include: - ​Being a vocal champion of quality within the organization to increase the speed and quality of key deliverables - ​Working with other engineers, as part of an Agile team, to make quality an integral part of the development process - ​Helping design and build a highly maintainable and efficient  unit, integration, performance, and end-to-end tests and frameworks - ​Strong focus on test automation for an interesting, event-driven application that consumes big data streams from social networks like Facebook, Twitter, and Instagram - Communicate quality metrics to the team and organization, and drive needed solutions for improvement - Ability to evaluate and lead change to processes and technology - ​Developing and growing a world-class test framework using a modern toolset  - Mentoring team members on QA processes and standards and ensure a consistent methodology in the team - ​Working with an awesome team in a fast-paced and collaborative environment   Minimum Requirements: - BS/MS in Computer Science, Engineering, or related experience - 8+ years of practical experience developing in a BDD/TDD environment and a strong QA automation background - Experience contributing to automation frameworks using object-oriented languages. Java is highly preferred. - Experience with Selenium or JUnit - Infrastructure maintenance and debugging skills for QA environments - Critical thinking and problem-solving skills - Knowledge in agile principles and work-model   Nice To Haves: - ​Experience any of the following: ES6, AWS (Kinesis, SWF, EC2, SQS, DynamoDB, etc.), HTML, CSS, Javascript, or React. - Experience with continuous integration tools such as Jenkins - ​Be passionate about quality and developing clean code - ​Strong analytical and investigative problem-solving skills - ​Great interpersonal and communication skills.   WHY SHOULD YOU JOIN OUR TEAM? Awesome Culture - Performance Driven - Flexible Working hours   Great Benefits - Health, Dental & Vision insurance - Gym Allowance - Generous leave policy   Competitive Compensation - Among the best in industry - Annual bonus   Equal employment opportunity - Our employment practices    OUR VALUES                We earn trust through our actions and attitudes  We win and grow as one team              We listen, learn, and lead to help our customers succeed
Category
Development
ID
2021-1743