Khoros, LLC

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Job Locations IN-Bangalore
#LI-AP1 ABOUT KHOROS  Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. ROLE We’re looking to add a Quality Engineer I to an already awesome engineering team. You will be responsible for validating and automating multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one. WHAT YOU WILL DO ? ●  Design and develop manual tests for web application. ●  Take complete ownership of release deliverables in your functional areas ●  Focus on customer centric testing and ensure zero escapes to production. ●  Be able to mitigate risks for release deliverables and communicate ●  Adapt to and suggest process improvements for uplifting product quality ●  Identify performance/load test scope needed in your functional areas ●  Work with an awesome team in a fast-paced and collaborative environment WHAT WE ARE LOOKING FOR ? ●  At least 1 year of experience in Quality Engineering ●  Excellent knowledge in testing skills- design test plan and test strategy, test cases building and execution. ●  Hands-on Java programming Scripting, API test and automation ●  Working knowledge on Selenium or other automated testing tools, Rest based services automation, TestNG/ Junit ●  Hands-on experience with Eclipse or other IDE development tools WHAT WOULD ADD VALUE ? ●  Unix scripting, Data pipeline understanding ●  Someone who understands git, pull requests and good software test practices ●  Basic understanding of social media domain YOU BELIEVE ●  Solving user's problems is more important than anything else and you take pride in seeing a happy customer ●  Meaningful user experiences are the focus of teams and the work that they do ●  Autonomy is awesome and technology will shape the future WHY SHOULD YOU JOIN OUR TEAM ? Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Development
ID
2021-1657
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   WHAT YOU WILL DO ? * Design and implement features for Marketing products with high quality code * Design, build, test features based on the product roadmap * Identify and own technological upgrades through technical debt and take them to closure * Perform design reviews for features built on the platform * Perform extensive code reviews and share constructive feedback * Help junior engineers with their programming challenges * Participate in on-call rotation for the team to address customer concerns   WHAT WE ARE LOOKING FOR ? * A Graduate in Computer Science or equivalent degree * 7+ years of experience in Java, Spring, Hibernate, MySQL * 3+ years of experience in Kafka, PostgreSQL, Cassandra * 3+ years of experience with CI/CD pipelines * Experience working with microservices architecture * Experience in writing and maintaining Unit tests * Experience working with git, pull requests etc.   WHAT WOULD ADD VALUE ? * Knowledge of deploying applications to docker, kubernetes * An understanding of Social media domain * Proven experience of guiding engineers in a team   WHY SHOULD YOU JOIN OUR TEAM ? Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Development
ID
2021-1633
Job Locations IN-Bangalore
#LI-MK2    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE  We’re looking to add an Senior Scrum Master to our global Program Management team  You will be playing the role of the Scrum Master for multiple teams within our R&D team  You will work across multiple teams within R&D and provide servant leadership to the engineering teams delivering high tech software for our customers  Our team has a reputation of delivering value early and often, and we are looking to grow our team with the addition of the Scrum Master role who is service minded and possess excellent skills in Agile & stakeholder management   WHAT YOU’LL DO?  Serve as a team member, responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles, and practices.  Help lead the scaling of Agile from team level to enterprise level.  Act as a change agent and as part of the team of Coaches leading and supporting teams and individuals in their Agile journey.  Provide hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions, to facilitate increasing maturity at a sustainable pace.  Actively build and contribute to the company’s Agile Community and help develop Communities of Practice, mentor Agile practitioners.  Support Agile teams in their development, playbook creation, and in establishing consistent best practices.  Collaborate with non-Agile team, educate and help support them throughout transformation.  Define relevant metrics that help the program see how they are doing.  Inspire all stakeholders at any level in their Agile transition.  Develop, coach, and mentor team members to advance their skills and career.  Build trust within the team and throughout the organization.  Perform ongoing assessments of the teams’ Scrum maturity to inform ongoing support decisions.  Establish collaborative partnership with key stakeholders and build trust to ensure leadership buy-in across the team and organization.  Become a strategic partner in organizational road mapping and structuring to drive increased ROI, greater adoption and higher transformation success.  Foster speed, innovation and encourage continuous improvement.  Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. WHAT WE ARE LOOKING FOR?  Overall 7-8 years of experience with 2-3 years of Scrum Master experience in a SaaS product development environment  Demonstrated experience managing Agile projects  and very good understanding of software engineering practices  Strong quantitative, analytical and problem solving skills.   Ability to seamlessly communicate to various levels of the organizations  Possesses excellent verbal and written communication skills  Adept in Agile principles  and working in a distributed global engineering ecosystem  Knowledge about tasks, backlog tracking, burndown metrics,velocity, user stories etc.  Proven ability to coach and mentor the team to adopt agile best practices  Excellent change management skills to ensure adoption of some of the Agile practices within the organization  Good working knowledge of development tools such as Jira, Confluence, BI tools like Tableau, Domo, etc.  Agile Certifications such as CSM or PSM is a must   WHAT WOULD ADD VALUE ?  Agile Certifications such as CSM or PSM is mandatory   Excellent working knowledge of development tools such as Jira,Confluence, etc. YOU BELIEVE  Servant Leadership is the key to successful change management, and you take pride in delivering value to the R&D organization  Autonomy is awesome and technology will shape the future   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Development
ID
2021-1615
Job Locations IN-Bangalore
#LI-MK2    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. ROLE We’re looking to add a Technical Manager to an already awesome engineering team. You will be responsible for building, maintaining and managing multiple SaaS applications in the social media space. You will manage cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.We are looking for people who are passionate about customer success, love delivering value and are willing to learn various parts of the product to achieve their goal. WHAT YOU’LL DO ? - Lead and manage a talented and diverse group of software developers and testers - Deliver high-quality scalable systems in a timely and cost effective manner - Perform code reviews and improve code quality by applying solid design principles - Collaborate with the PMs to understand and implement product roadmaps - Implement and maintain best practices around AGILE software development. - Retain, lead and mentor engineering talent to build a cohesive and powerful team. - Technically be well-informed in the areas that the team is working-in and guide the team to a successful implementation of the functionality - Provide technical direction for development, design and systems integration - Suggest design/code changes to improve Features - Involve in development activities for about 30-50% of your time with the rest devoted to team management activities like goal setting, performance management, task management etc WHAT WE ARE LOOKING FOR ? - A Graduate in Computer Science or equivalent degree - 11-14 years of software engineering experience in high volume consumer or enterprise SaaS applications.  - At Least 9 years of development experience on Java based platforms - At least 1 year of experience in directly managing a team of high caliber engineers, and with a track record of delivery for large, cross-functional projects - BS Degree in Computer Science or Equivalent - Hands on experience with distributed systems - Strong problem solving skills, data structures and algorithms - Hands-on, should be able to meaningfully contribute to architecture and design discussions - Good at understanding the architecture, design and able to map with business requirements - Experience in practical Agile and Scrum - Strong communication skills and ability to collaborate in a multicultural  environment WHAT WOULD ADD VALUE ? - Experience working with highly scalable micro service based platforms - Experience with CI/CD, git, pull requests and good SDLC practices - A good understanding of Social media domain - Experience with test-driven development and software test automation - Knowledge of Hadoop, Spark, Kafka is a big plus - Demonstrated experience in implementing culture, process, tools to deliver high quality software   YOU BELIEVE - Solving user’s problems is more important than anything else and - You take pride in seeing a happy customer - Meaningful user experiences are the focus of teams and the work that they do - Autonomy is awesome and technology will shape the future - Engineering is about getting things done, incrementally and optimal   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Development
ID
2021-1614
Job Locations IN-Bangalore
About Khoros Formerly Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions everyday. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. Role: As a Senior Product Designer at Khoros, you'll be helping create the most innovative business collaboration tool on the market. You'll be responsible for delivering solutions for Khoros' products, working closely with Product Management and Engineering to drive innovation that will further Khoros' market leadership. You'll be deeply involved in the helping define the vision, overseeing features across product lines, ensuring feature completion from concept design through execution, and ultimately helping to redefine the design landscape of enterprise software. The designer we're looking for has • 7+ year’s experience designing applications • An overwhelming desire to deliver the best solutions • The ability to work collaboratively across different teams (product management, engineering, marketing) • The ability to work with remote teams across multiple time zones • The ability to work with a team of designers • The ability to effectively communicate solutions to others • Experience designing for a variety of platforms (mobile, tablet, desktop) • A good understanding of the technical aspects of mobile and web applications • Solid experience in concept, information and experience design • The ability to oversee the development of the design • The ability to work across multiple projects • A design portfolio of shipped products Working at Khoros you'll get • An amazing company of brilliant, passionate people • A perk-filled office (amazing office space,food and snacks) • The opportunity to shape products that are used by 500 million people worldwide • Most importantly, challenges to conquer and results to be proud of!      
Category
Product
ID
2021-1611
Job Locations IN-Bangalore
#LI-MK2    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE We’re looking to add an Engineering Manager to an already awesome engineering team. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.  WHAT YOU'LL DO ?   - Work closely with Product team to define, manage and own roadmap delivery - Own and manage the technical debt for the product by working with the senior engineers in the team and addressing any proactively roadblocks they may face - Own and manage the product end-end in production environment including on-call rotation for the team(s) - Work closely with the process team to identify leading and lagging indicators and proactively take corrective action to create a high performing team - Manage engineering team(s) to guide them technically, perform performance reviews - Focus on retaining team members - Represent your team(s) in global R&D forum, effectively communicate ideas and work collaboratively with other Engineering leaders - Address technical as well as people challenges in the team(s) WHAT WE ARE LOOKING FOR ? - A Graduate in Computer Science or equivalent degree - 12+ years of experience in building highly scalable enterprise applications using Java, Spring, Hibernate, MySQL in a cloud environment. - 3+ years experience in managing an Engineering team built on the Java/Spring/Hibernate tech stack - 3+ years experience in managing applications built using middleware technologies like queuing, Kafla, Elastic Search or similar technologies - 3+ years of experience in building and managing CI/CD pipelines - Experience designing and building scalable applications with microservices architecture - Experience working with global R&D teams to collaboratively create a vision and execute it effectively  - Experience in successfully implementing design and architectural changes in a complex system - Experience in Agile / Scrum model and knowledge of relevant tools and methods to track projects and team performance - Demonstrated ability to have successfully completed multiple, moderately complex technical tasks. - Advanced knowledge of branching and merging strategies with source control management system GIT.  - Strong oral and written communication skills. - Strong interpersonal and mentoring skills. WHAT WOULD ADD VALUE ? - Experience in managing a team working on full stack solutions - Follow standard engineering principles and practices.  - Skilled in breaking down problems, documenting problem statements and estimating efforts - Has the ability to analyze impact of technology choices - Identifies misalignments with goals, objectives and work direction against the organizational strategy.  - Continuously measures deliverables of self and team against scheduled commitments. - Effectively balances different, competing objectives. - Effective team building and problem- solving abilities - Persists to completion, especially in the face of overwhelming odds and setbacks. - Pushes self for results and pushes others for results through team spirit. - Basic understanding of social media domain     WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Development
ID
2021-1610
Job Locations IN-Bangalore
#LI-MK2    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE   We’re looking for talented individuals who are smart, passionate, and who live and breathe security. If you thrive in a fast-paced, collaborative workplace, and like to be challenged and inspired and if you like to bring creative and thoughtful solutions to the table, we can accomplish a lot together.      WHAT YOU'LL DO ? • Implement and rollout security-in-depth concepts to ensure security is incorporated in all the different layers within our products and infrastructure • Conduct static security code reviews using automated and manual techniques • Conduct security scanning and testing on our hosting environment, web and mobile applications • Work with engineering and infrastructure teams to prioritize and address security bug fixes, security feature implementations and various security enhancements • Conduct security architecture design reviews and enhance security requirements related to new and existing software platforms, systems and features • Conduct internal and external security assessments, audits, and penetration testing • Create and maintain comprehensive internal documentation • Assist with the development and delivery of security awareness and technology training • Assist with compliance and customer security audits   WHAT WE ARE LOOKING FOR ? • Associate or bachelor’s degree preferred (Computer Science or Technology preferred) • 3+ years of professional experience in information security and web application security • Experience with web application technologies (Java, JavaScript, Python, React JS, HTML, XML, JSON, REST, AJAX) • Deep understanding of OWASP Top 10 and SANS Top 25 application security errors • Experience with static code reviews • Experience with scripting languages such as Perl, PHP, Python, Ruby, Shell, etc. • Experience with commercial and/or open source security tools (ex: Qualys, Rapid7, VeraCode, Metasploit, Burp Suite, Wireshark, WAF, IDS/IPS, Firewall, etc.) • Strong analytical and problem-solving skills • Strong oral and written communication skills Additional Desired Qualification • Security certifications such as CISSP, CISM, CEH, CCNA, etc. • Familiarity with web protocols and standards (TCP/IP, HTTP, SSL, DNS, etc.) • Experience with audits and compliance (SOC2, ISO 27001, GDPR, HIPAA, PCI DSS, etc.)     WHY SHOULD YOU JOIN OUR TEAM ?   Khoros offers a great working environment and competitive compensation and benefits package. We are looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, work with the best and brightest in the social media software industry. Build software. Reach hundreds of millions of users. Change lives.That’s what we’re doing at Khoros. And you can do it, too. If you want to put your stamp on the digital customer space and enjoy yourself along the way, come join the team. At Khoros, we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.       Awesome Culture -  Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Development
ID
2021-1609
Job Locations IN-Bangalore
ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE Khoros is looking for a strategic Insight Analyst to work with our sales organization to uncover customer experience friction points, as well as business opportunities, and package them in an action-oriented presentation. WHAT YOU WILL DO ? ● Analyze conversational customer data to uncover and recommend improvements to the Customer Experience ● Identify sales and customer retention opportunities ● Quantify and prioritize all Customer Experience opportunities based on potential revenue impact   WHAT WE ARE LOOKING FOR ? ● Bachelor's degree in Business, Economics, Operations Management, Analytics or related field, or equivalent experience ● 2+ years in a business or operational analytics role, or comparable experience ● Expert proficiency in Excel or Google Sheets (advanced formulas, pivots, macros, modeling) and Powerpoint or Google Slides WHAT WOULD ADD VALUE ? ● Experience working with large data sets for analysis purposes ● Strong proficiency in Microsoft Office Suite (Powerpoint, Word) with excellence in Excel required ● Prefer experience with analytic or Voice-of-Customer or Customer Experience software ● Experience working with Natural Language Processing, linguistic models, and creating libraries of significant terms would be very useful ● Ability to explain customer behaviors and patterns using data visualization software ● Exceptional interpersonal, written and presentation skills ● Experience in managing complex internal and external customer relationships ● Demonstrated ability to drive process improvements, problem-solve, and produce results ● Technology savvy and quick to learn new products and frameworks ● Experience working in high-growth, performance focused environments     WHY SHOULD YOU JOIN OUR TEAM ? Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Sales
ID
2021-1591
Job Locations IN-Bangalore
#LI-AP1   ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE Khoros is looking for a strategic Insight Analyst to work with our sales organization to uncover customer experience friction points, as well as business opportunities, and package them in an action-oriented presentation. WHAT YOU WILL DO ? ● Analyze conversational customer data to uncover and recommend improvements to the Customer Experience ● Identify sales and customer retention opportunities ● Quantify and prioritize all Customer Experience opportunities based on potential revenue impact   WHAT WE ARE LOOKING FOR ? ● Bachelor's degree in Business, Economics, Operations Management, Analytics or related field, or equivalent experience ● 2+ years in a business or operational analytics role, or comparable experience ● Expert proficiency in Excel or Google Sheets (advanced formulas, pivots, macros, modeling) and Powerpoint or Google Slides WHAT WOULD ADD VALUE ? ● Experience working with large data sets for analysis purposes ● Strong proficiency in Microsoft Office Suite (Powerpoint, Word) with excellence in Excel required ● Prefer experience with analytic or Voice-of-Customer or Customer Experience software ● Experience working with Natural Language Processing, linguistic models, and creating libraries of significant terms would be very useful ● Ability to explain customer behaviors and patterns using data visualization software ● Exceptional interpersonal, written and presentation skills ● Experience in managing complex internal and external customer relationships ● Demonstrated ability to drive process improvements, problem-solve, and produce results ● Technology savvy and quick to learn new products and frameworks ● Experience working in high-growth, performance focused environments     WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Sales
ID
2021-1587
Job Locations IN-Bangalore
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.  
Category
Strategic Services
ID
2021-1584
Job Locations IN-Bangalore
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.  
Category
Strategic Services
ID
2021-1583
Job Locations IN-Bangalore
#LI-NR1 At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.  
Category
Strategic Services
ID
2021-1582
Job Locations IN-Bangalore
#LI-NR1   ABOUT KHOROS  Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE   We’re looking for talented individuals who are smart, passionate, and like to improve the quality of software and software development process. If you thrive in a fast-paced, collaborative workplace, and like to be challenged and inspired and if you like to bring creative and thoughtful solutions to the table, we can accomplish a lot together. RESPONSIBILITIES Design and develop manual tests for web applications. Take complete ownership of release deliverables in your functional areas Focus on customer centric testing Be the quality gatekeeper and ensure zero escapes to production. Be able to mitigate risks for release deliverables and communicate release readiness to all stakeholders Adapt to and suggest process improvements for uplifting product quality Identify performance/load test scope needed in your functional areas Work with an awesome team in a fast-paced and collaborative environment   REQUIREMENTS 2-4 years of experience in Quality Assurance Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs) Hands-on Java programming Scripting, Unix scripting, White box testing experience in JAVA & TestNG/ jUnit Experience working with web applications, web services and/or mobile technologies such as HTML, CSS, Javascript, XML, HTTP Protocol Experience in building & executing automated tests for REST based services Working knowledge on Selenium or other automated testing tools Critical thinker and problem-solving skill Should have good exposure to agile principles and scrum-based work-model Hands-on experience with Eclipse or other IDE development tools Experience with distributed source control systems such as Git Strong analytical and investigative problem-solving skills   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Customer
ID
2021-1550
Job Locations IN-Bangalore
#LI-MK2    ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE As an Engineer within our Professional Services Support team, you are essential to our customer’s success by supporting Khoros front-end and back-end customizations for our customers. On a day-to-day basis, you will be responsible for: understanding customer goals and implementing appropriate technical solutions; communicating effectively with both technical and non-technical team members; working with colleagues throughout the process of debugging and resolving technical issues.   Responsibilities:   - Debugging, troubleshooting, and fixing issues with customizations to the Khoros platform. - Working with customers to understand goals or requirements and guiding them to an appropriate technical solution; implementing, testing, documenting, deploying, and supporting custom features or integrations to Khoros' core products; articulating complex technical concepts in layman's terms - Managing and accounting for your own time and activities - Collaborating with and helping colleagues solve technical problems   Requirements:   - Bachelor's degree in Computer Science or relevant field - 5+ years of professional web development experience - 2+ years experience in a customer-facing role - Strong command of the English language (written, spoken, colloquial); additional languages a plus - Professional experience with: - Implementing software root cause analysis procedures; ability to diagnose problems in complex technology environments - Full-stack development including compiled CSS (Sass), JavaScript (jQuery)  templating languages (e.g. FreeMarker, Velocity, XSLT), and Java 7 (or newer) - Integrating external web services including REST and SOAP - Feasibility analysis and scoping technical work using a variety of methodologies (formal and informal) - Hands-on experience with SSO and AWS a plus   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Customer
ID
2020-1530
Job Locations IN-Bangalore
ABOUT KHOROS  Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey. ROLE We’re looking to add a Software Engineer II to an already awesome engineering team. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can, and would love you to deploy to production beginning day one.   WHAT YOU WILL DO ? - Contribute to building out tools (mostly Java-based) to support cloud migration and management of a large scale platform in AWS and Azure - Be a technical subject matter expert on cloud deployments - Coordinate with local Engineering teams - Ensure that customers are running successfully in our Cloud environment - Help update processes across the organization as needed - Help run the cloud presence of our flagship product in a cost-effective way   WHAT WE ARE LOOKING FOR ? - A Graduate in Computer Science or equivalent degree - 5+ years of experience in JAVA software development building enterprise scale applications in a cloud / hosted environment - Strong familiarity and work experience with cloud platforms and technologies 9AWS/Azure/Google Cloud) - Knowledge of object-oriented programming, design patterns, concurrency, files and Databases - Experience with configuration management and deployment tools - Work well within highly collaborative, multidisciplinary, geographically distributed teams with many moving parts; highly developed sense of teamwork. - Ability to learn and ramp up quickly - Someone who understands GIT, pull requests and good software development practices WHAT WOULD ADD VALUE ? - Open Source tech such as: Elastic search, Redis, MySQL - Experience working with Scala, Ruby on Rails or JavaScript (ES6) - Someone who understands git, pull requests  and    good software development practices - Basic understanding of Social media domain YOU BELIEVE - Solving user’s problems is more important than anything else and you take pride in seeing a happy customer - Meaningful user experiences are the focus of teams and the work that they do - Autonomy is awesome and technology will shape the future WHY SHOULD YOU JOIN OUR TEAM ? Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed
Category
Development
ID
2020-1522
Job Locations IN-Bangalore
#LI-AP1 At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. We’re looking to hire a Lead Devops Engineer to provide the technical leadership over the infrastructure that builds and deploys multiple SaaS applications in the Social Media space. As a Lead DevOps Engineer at Khoros, you will be designing and building systems while also mentoring and reviewing the work of more junior employees. Your decisions will drive our processes forward.   Some Responsibilities Include: - Building and maintaining highly available, secure and auditable systems to support build pipelines - Implementing and communicating best practices for building projects throughout our company - Working with product engineering teams to update their build pipelines to established standards - Working within the broader Operations team to ensure that our build tooling targets our production environment properly - Troubleshooting failures in pipelines - Training and mentoring junior engineers  - Collaborating with Security to ensure our builds are secure and compliant   Minimum Requirements: - 8+ years of experience administering build pipelines/DevOps - 5+ years of experience with Jenkins - 5+ years of experience with JVM build tooling (maven/sbt/gradle) - Experience in a technical leadership role - Excellent communication, collaboration and interpersonal skills   Nice to Haves: - Experience with Kubernetes - Experience with real-time data processing tech like Kafka, Storm, Spark, etc. - Experience working with Stash - Experience working with Artifactory and Nexus - Experience with Ansible and Chef
Category
Development
ID
2020-1520
Job Locations IN-Bangalore
ABOUT KHOROS    Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE   We’re looking to add a Software Engineer III to an already awesome engineering team. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one. WHAT YOU’LL DO ? - Building features and maintaining the platform that manages our high-impact internal analytics platform. - Working within and across teams to deliver great features to customers. - Be the point of contact between certain technical teams and stakeholders. - Participating in code reviews with teammates. - Partnering with Product Managers to work on projects projects and requirements. - Truly working at all levels of the stack: from the data to the presentation layer. WHAT WE ARE LOOKING FOR ?   - Bachelor’s Degree, or equivalent professional experience. - 5+ years of experience with Javascript, HTML, and CSS. - 2+ years of experience with ES2015+, React, Redux, CSS Preprocessors, and Webpack (or equivalent bundler). - Experience collaborating with git and pull requests. - Experience with RESTful API's. - Experience with relational databases like MySQL or Postgres. - Experience working within Unix-based systems.   WHAT WOULD ADD VALUE ?   - Experience with server-side JavaScript. - Experience with Docker, AWS, Jenkins. - Experience building component libraries with React. - Experience with GraphQL, ImmerJs, or D3.     WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed      
Category
Customer
ID
2020-1505
Job Locations IN-Bangalore
#LI-MK2  ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE The Manager of Product Content is responsible for a team of technical writers and content designers, who create and manage customer-facing content (UI text, knowledge base articles, and help content) for Khoros Community, Care, and Marketing products.   This role functions as a team manager, product subject matter expert, customer advocate, and content specialist. You will work closely with the Digital Customer and Content Experience leadership team to create great content experiences for our customers that drive easy feature adoption and ongoing usage.   WHAT YOU'LL DO ?    - Coordinate documentation planning with product teams and create documentation release plans for new software features that address real-world customer personas and use cases. - Participate as an individual contributor, as needed, based on team bandwidth and shifting priorities. - Scope, plan, and communicate estimates for incoming requests and competing demands. - Define and report on engagement and quality metrics for product content. - Participate in our customer community to help build tribal knowledge, identify and cultivate best practices, and generally help deliver a superior social customer experience. - Monitor and improve search relevancy of Help Center knowledgebase, adhering to taxonomy best practices and creating new content or content requests as needed. - Mentor writers. - Provide recommendations on the best content types and approaches in support of varying customer and market needs. - Contribute to definition, and execution, of cross-company content strategy.   WHAT WE ARE LOOKING FOR ? - 3+ years of experience managing a documentation team - 5+ years of experience writing documentation for technical and end-user audiences - Proven success partnering with a global team of product, design, and support leaders. - Strong technical writing and communication skills - Has expertise with project management principles and best practices - Has expertise with industry standard writing paradigms - Has strong expertise with technical writing and content design best practices - Maintains productivity and high-performance levels in an agile environment   WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Customer
ID
2020-1453
Job Locations IN-Bangalore
ABOUT KHOROS   Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   ROLE    The Content Designer is responsible for the development and curation of content for our products and knowledge base articles, as well as leading occasional projects for the Product Content Experience team. You will document new products and features from scratch, as well as edit and reorganize existing content.   Your role functions as a product subject matter expert, customer advocate, and content specialist. Content Designers also contribute to projects and conversations around process improvement, operational efficiency, and the creation of a world-class customer experience, while balancing the daily demands of document creation in support of an agile product roadmap and robust existing catalogue of material.     WHAT YOU'LL DO ?   - Leads documentation planning with Product teams, creating documentation plans and technical documents for new software features that address real-world customer personas and use cases. - Scopes, plans, and communicates estimates for incoming requests and competing demands. - Works with the team to ensure that all customer-facing UI text strings are clear, grammatically correct, accurate, and written in simple English. - Monitors and improves search relevancy of our knowledgebase, adhering to taxonomy best practices and creating new content or content requests as needed. - Contributes to definition, and execution, of cross-company content strategy.   WHAT WE ARE LOOKING FOR ?    - 3+ years of experience writing documentation for technical and end-user audiences - Ability to provide content samples across a variety of subject matter and styles - Expertise with project management principles and best practices - Expertise with industry standard writing paradigms - Expertise with technical writing and content strategy best practices - Proficient with HTML and CSS - Maintains productivity and high-performance levels under pressure     WHY SHOULD YOU JOIN OUR TEAM ?   Awesome Culture - Performance Driven - Flexible Working hours Great Benefits - Health, Dental & Visual insurance - Gym Allowance - Well stocked Pantry - Commute and leave allowance - Generous leave policy Competitive Compensation - Among the best in industry - Annual bonus Equal employment opportunity - Our employment practises    OUR VALUES                  We earn trust through our actions and attitudes                          We win and grow as one team                  We listen learn and lead to help our customers succeed  
Category
Customer
ID
2020-1452