Khoros, LLC

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Job Locations UK-London
At Khoros, our passion is to help the world's best brands create customers for life. We build products we’re proud of, and we’re passionate about our customers’ success. As part of the Vista Equity Family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   We are looking for a stellar Business Development Representative who is fluent in German to help attract enterprise customers to the Khoros brand. You will be reaching out to strategic target companies to help generate interest in our awesome suite of product offerings. You’ll also work closely with sales leaders to research and develop call strategies, messaging and territory development. As part of your onboarding, you will receive world-class sales training.
Category
Sales
ID
2022-2677
Job Locations UK-London
At Khoros, our passion is to help the world's best brands create customers for life. We build products we’re proud of, and we’re passionate about our customers’ success. As part of the Vista Equity Family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   Khoros is seeking a talented Security Engineer I to join our growing information security team. As a security engineer, you will be responsible for helping to prevent cyber-attacks on our organization through ongoing monitoring, detection and investigattions. 
Category
Development
ID
2022-2659
Job Locations UK-London
At Khoros, our passion is to help the world's best brands create customers for life. We build products we’re proud of, and we’re passionate about our customers’ success. As part of the Vista Equity Family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.     Khoros is seeking a smart, ambitious, and motivated person for the Event Marketing Manager role. The role will focus on leading and executing event programs across the region, communicating with multiple, cross-functional teams, and the production and organization of third-party, owned or partner events that help to drive demand. The Event Marketing role will be a part of the EMEA team, and will report into the Director of EMEA Marketing.
Category
Marketing
ID
2022-2645
Job Locations UK-London | DE-Hamburg | NL-Tilburg | FR-Paris
At Khoros, our passion is to help the world's best brands create customers for life. We build products we’re proud of, and we’re passionate about our customers’ success. As part of the Vista Equity Family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.     Our Business Development Senior Manager, EMEA role is a unique position that is responsible for advancing our business goals and key program initiatives directly with our core strategic ISV and implementation partners in EMEA, including SAP, AWS, Accenture, and others. This role is critical to our success as a business, and acts as a close counterpart and liaison between our partners and all areas of our business.  You’ll get to do a little bit of everything from relationship management to project management to business development and strategy.   The ideal candidate should have prior experience in managing complex external partner, prospect, or customer relationships and expectations. They should also be adept at leading by influence and effectively managing internal partners and stakeholders (i.e. sales, marketing, customer success, legal, finance, product) to successfully deliver on goals and projects. Success in this role means exceeding aggressive goals for ecosystem sourced new business opportunities, building and maintaining key relationships, and leveraging our partner ecosystem (and subsequent integration strategy) to influence the successful closing of existing pipeline opportunities.   This role sits within our strategy organization and comes with leadership growth opportunities. We are a demanding, result-oriented, high-performance team and are looking for a self-starter with excellent communication skills to take on projects to articulate the value of our integrations and partnerships to prospects, customers, internal stakeholders, and external partners. Our ideal candidate is someone who is highly flexible and a broad, creative thinker and communicator, but can also excel in managing detailed cross-functional projects. Due to the evolving nature of our partner ecosystem, our work is ever-changing and fast paced! 
Category
Strategy
ID
2022-2625
Job Locations UK-London
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer’s journey. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time.  The key to achieving this success is effective adoption of our products across a customer’s organization, technical success and aptitude, high impact results that align to a customer’s business objectives, a strong support system and continuous strategic and relationship alignment. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Category
Customer
ID
2022-2621
Job Locations UK-London
At Khoros, our passion is to help the world's best brands create customers for life. We build products we’re proud of, and we’re passionate about our customers’ success. As part of the Vista Equity Family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   As a Strategic Services Account Executive, you will drive Khoros Strategic Services opportunities to closure by leading deal development and management. You’ll work with our Social and Digital Strategy team as you determine how to drive awareness and interest in Strategic Services, structure and negotiate deals, as well as manage the deal from scoping to approval and order. This is an overlay sales role requiring the ability to work across departments and teams, articulate the value of consultative professional services, and an understanding of social business and marketing strategy.   Approximately 50% of your time will be customer-facing so strong presentation and communication skills as well as a deep background in one or more sales methodologies are vital to success.
Category
Sales
ID
2022-2620
Job Locations UK-London
    At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.    The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.    The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.   We are currently looking for an Entry Level Office Manager for our London office. Here at Khoros, we think the Office Manager is the unsung hero! You are the go-to person for ALL things and also happen to know everyone’s name!   Success in this role means that  our London office is working smoothly every day. You create a positive workplace with your personality and make sure that your office feels like a great place to work at. Office Manager’s tasks include: - Day-to-day tasks in the office including H&S in all our European location  - Administrative tasks and support - Organizing internal social events  - Running our monthly AllHands meetings, EMEA Slack channels - Communicating with suppliers & working very closely with IT - Working together with your global team (India, US)  - Identifying opportunities for processes and office management improvements You will be successful in this position if: - You like to take on the initiative and you are more than happy to turn challenges into success. - You embrace change, as no day is the same at Khoros - You are at your best when given responsibility and freedom - Your administrative skills are great and you have some experience with H&S in EMEA - You love to create order out of chaos and have a solution-oriented mindset  - Excellent communication skills and fluency in English - Good organisational and time management skills - Proactive and can-do attitude - Attention to detail If this sounds like the next step in your career, don’t hesitate to apply!     
Category
General & Administration
ID
2022-2617
Job Locations UK-London | FR-Paris
Khoros is looking for an Implementation Consultant who will be responsible for managing and delivering complex software rollouts with multiple customers. The ideal candidate is a self-starter with a strong background working both independently, and with a team, to develop scalable processes and meet deadlines. The Khoros Implementation Consultant is a good listener who is articulate, responsive, patient, and possesses the ability to explain a wide range of concepts to customers with varying levels of knowledge.   Responsibilities:   - Kickoff new software implementations by uncovering and mapping the customer’s goals and objectives to best practices - Serves as the client’s principal point of contact for consultation and expert advice - Work with multiple customers on varied projects simultaneously - Collaborate on projects with colleagues from Customer Success, Professional Services and Technical Delivery - Presents the product solution to both client executive and user-level audiences - Forecast and navigate delays in customer timelines by evaluating impact and aligning expectations - Educate end users on the Khoros platform - Stay up to date on industry trends and new features of Khoros products to help educate our customers - Maintain up to date customer records and notes in Khoros’ internal systems - Successful candidate will be well-organized with an attention to detail - Successful candidate will have a proven ability to meet deadlines   Requirements:   - Bachelor’s Degree required - Passion for customer care and technology - Excellent presentation, communication, and project management skills - Responsible self-starter with the ability to problem-solve and work in a fast-paced environment - Ability to work as part of a project team structure - Ability to work onsite at client locations on occasion - Ideal candidate must be fluent in English, both oral and written; - French or German speakers required - Experience working in SaaS (software as a service) field.  - Proficiency with project management and CRM tools like Salesforce and Clarizen preferred - Experience in Customer Care or Social Media (preferred)  
Category
Customer
ID
2022-2553
Job Locations UK-London
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa. We are looking for a stellar Sales Development Representative to help attract enterprise customers to the Khoros brand. You will be reaching out to strategic target companies to help generate interest in our awesome suite of product offerings. You’ll also work closely with sales leaders to research and develop call strategies, messaging and territory development. As part of your onboarding you will receive world class sales training. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Category
Sales
ID
2022-2438
Job Locations UK-London
Marketing Programmes Coordinator At Khoros, our passion is to help the world’s best brands create customers for life. We are looking for a Marketing Programmes Specialist within the EMEA team at Khoros to be responsible for generating quality leads by creating and placing marketing messages in a diverse mix of channels in the customer engagement software space.   Is this you?   - Ideal candidate will have demonstrable experience of digital marketing in a professional capacity - Proficient at Marketo/SFDC - Excellent communication skills, native German speaker an advantage - Excellent copywriting and proofreading skills, and a good eye for detail - A creative flair for fun and original online content - Highly organised, with an ability to work to deadlines, and to plan and prioritise short and long-term tasks effectively - The ability to work independently and as part of a larger team, in region and across time zones - A good sense of humour and a proactive, positive attitude - An interest in digital and social media trends and updates   Job Duties:   Reporting into the EMEA Senior Campaign Manager based in London, you will be required to:   - Help define and create nuances to the digital marketing strategy, in partnership with the programme owners, for this region - Manage the EMEA email calendar,create and schedule emails in Marketo, analyse email performance and suggest improvements - Partner with the wider global marketing team to identify resource needs, and create thoughtful, compelling content and experiences for prospects and customers in the EMEA region - Provide support for regional hosted and 3rd party events and webinars, helping to manage email promotion, registration, list uploads, and follow-up activity... - Uncover ways to nurture leads generated through digital engagement, or in-person events - Partner with Sales Development Reps to execute lead engagement tactics - Collaborate with media agency to create effective paid social and paid search campaigns throughout the region - Partner with Marketing Operations to align channels, set up tracking, automate processes and drive programme efficiencies - Track and report campaign impact through Marketo, Salesforce and Domo - Analyse campaign results and recommend optimisation through new tools, vendors or tactics - Administrative or other marketing support to assist with the efficient running of the department, as and when required Minimum Requirements:   - 1-2 years of experience in marketing or a marketing-related field - This position is also open to high performers who want to break into marketing – just show us your potential & strong desire to do so! - Excellent attention to detail, organisation skills, and ability to prioritise projects· - The ability to work & collaborate cross-functionally - You write well, and have great speaking skills – 1:1 or in front of groups - Determined, positive and proactive attitude – a thinker and a doer - B.A. or B.Sc. (or higher degree) is required
Category
Marketing
ID
2022-2428
Job Locations UK-London
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer’s journey. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time.  The key to achieving this success is effective adoption of our products across a customer’s organization, technical success and aptitude, high impact results that align to a customer’s business objectives, a strong support system and continuous strategic and relationship alignment. Responsibilities   Effective adoption: - Understand the customers’ journey and maturity model for each solution and in the role of social media management - Build shared Success Plans and provide valuable insights, thoughtful recommendations and product expertise to our customers on a regular basis - Empower our customers to be internal ambassadors for our products and services and drive growth across the organization Business value realization: - Understand and articulate the customer's executive priorities and defined initiatives where our products and services can have an impact - Quantify and describe the business value created by the customer's use of our products, at present and at full potential - Work with customers to identify specific metrics of success; track and communicate progress on an ongoing basis and during key moments in time (i.e. Quarterly Business Reviews) - Exercise strategic and creative problem solving to provide best practices, innovative solutions and drive end-user adoption - Build customer advocacy by providing our customers with a platform for showcasing their success (i.e. Webinar participation, Event speaking opportunities, case study participation, etc.)  - Drive customer relationships that build advocacy in the form of indirect revenue growth (i.e., sales references, industry analyst references, software reviews, NPS, etc.)    Operational excellence: - Work as facilitator, strategist and guide to our products and services for an assigned portfolio of enterprise customers - Serve as the main point of contact, leading regular status calls, ongoing communications and strategic discussions tailored to an executive audience - Lead internal and external account planning; motivated by seeing customers grow - Present new opportunities, services opportunities and high-level roadmap vision to customers - Leverage technology and internal tools to identify potential risk and address escalations and issues as needed - Partner with internal teams to share customer feedback and ensure delivery of all commitments and projects Qualifications   - 5+ years account management experience in customer-facing role; strategy development and SaaS experience preferred - Demonstrable knowledge of social media platforms in a business context - Passion and aptitude for technology and business transformation - Excellent presentation, written and verbal skills - Strong organizational, time-management and prioritization skills - Creative self-starter; originates and drives constant improvement - Keen analytical skills and ability to gauge and anticipate trends using data - Thrives in a fast-paced startup environment - Positive attitude and strong work ethic - Aptitude for developing and nurturing positive relationships - BA/BS degree preferred - Fluent in French and/or German .  
Category
Customer
ID
2022-2423
Job Locations UK-London
At Khoros, our passion is to help the world's best brands create customers for life. We build products we’re proud of, and we’re passionate about our customers’ success. As part of the Vista Equity Family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.   We are looking for a stellar Business Development Representative to help attract enterprise customers to the Khoros brand. You will be reaching out to strategic target companies to help generate interest in our awesome suite of product offerings. You’ll also work closely with sales leaders to research and develop call strategies, messaging and territory development. As part of your onboarding, you will receive world-class sales training.
Category
Sales
ID
2022-2355