Khoros, LLC

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Job Locations UK-London
Overview Khoros’s Pricing and Contracts Office primary responsibility is driving complex commercial contracts to closure by providing the Go-to-Market teams (Sales, Services, Renewals) with business process & policy insights as well as strategic and operational support. The team sits within Corporate Operations, in the office of the CFO. As a member of the Pricing and Contracts Office, you will have the opportunity to learn about and contribute to Khoros’s business from all angles, from our go-to-market strategy and roll-out of new products to the standardization of policies and systems to scale operations. You will be well-positioned as a strategic adviser with your fingers on the pulse of the business.  In this role, you will help to accelerate deal cycles to close and maximize revenue by partnering with Sales in proposal-building, pricing, quote generation, and opportunity management. This is all in the effort to structure profitable and compliant transactions to the mutual benefit of Khoros and its Customers. You will contract strategic deals and manage approvals of discounts and concessions. Responsibilities - Manage the day-to-day quote and pricing approvals processes, ensuring compliance with published sales and business approval policies. - Read, interpret and escalate commercial agreement language to ensure transactions comply with revenue recognition and business operational policies. - Maintain an agreed upon SLA on deal turnaround times. - Review proposals/quotes and provide Sales with deal structure and pricing guidance to optimize profitability, meet strategic corporate goals, and accelerate deal closure. - Ensure that sales proposals adhere to established corporate strategies and business terms as well as legal, billing and present a solid understanding of product offerings. - Strategize with Sales Executives and Sales Leadership to structure and position complex orders, which involves acting as the liaison between Sales and internal stakeholders including Accounting, Order Management, Legal, Product Marketing, etc. - Ensure accuracy of opportunities within CRM for forecasting, bookings and compensation purposes - Provide Order Management and Accounting teams with context and clarification on complex deal structures and how they are to be treated as it relates to booking credits, invoicing, internal reporting, etc. Qualifications - 1-3 years of Sales support experience in the technology industry - Experience working cross-functionally with Sales, Finance, and/or Legal in executing contracts - Clear and thorough communicator - Self-managing, detailed-oriented, motivated individual and have the ability to work in a deadline-driven environment - Strong research and analytical abilities - Proven ability to take ownership and solve problems - Proficient in Salesforce and Excel or Google Sheets - Bachelor's degree      
Category
General & Administration
ID
2021-1987
Job Locations UK-London
  Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction.   We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces.  This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies to meet their desired project goals and unlock all potential value.  If being part of an electric and collaborative team is important to you then you’ve come to the right place.    Key Skills - Social Platform Knowledge: Paid and organic offerings on Facebook, Instagram, Twitter, LinkedIn, TikTok and YouTube. - Strategic Oversight: Support the development of strategic insights and recommendations tied to business/brand, category, consumer and cultural trends. - Insight Developer: Translate information and intel into inspiring insights and actionable strategies – responsible for development of briefs, narratives, POVs, and frameworks for brands. - Culture Seeker: Understand what’s going on in the world. Flag new and creative ideas and trends across advertising, marketing, strategy, and culture (tech, fashion, entertainment, sports, and music). - Project Management: Understands the client’s business and is able to connect business challenges with social strategies/tactics. - Time Management: Oversees internal and external deliverable dates and ensures customer expectations are met. - Client Communication: Uses knowledge of client contracts, Khoros products, and social and digital platforms to answer client questions competently in real-time with an eye towards the larger impact on our team and business as a whole. - People Management: Serve as a mentor for team members while being responsible for career-pathing and advancement of direct reports. - Analytics: Push team leads to guide customers in the evolution of KPIs and measurement standards based on best practices as well as platform and product changes. - New Business: Uncover and support new opportunities inclusive of developing project proposals, timelines, hours, budgets, and plans. - Product Knowledge: Experience with Khoros Marketing and Care, Khoros Intelligence,  Khoros Community, Microsoft Office, G-Suite.   Qualifications  - 5+ years of social media and digital marketing experience—agency or brand-side - A proven track record for creating and implementing integrated digital marketing strategies - An innovator and visionary with a way of working that inspires creativity - Ability to communicate effectively, aggregating information into an intuitive, easy to-understand flow (both oral and written) - Strong problem solving and troubleshooting skills coupled with superior critical thinking   Responsibilities - Operations - Assist with resourcing for projects, understanding business implications to help determine staffing adjustments and hiring needs  - Lead scoping exercises, reviewing scopes and maintaining contract obligations on each project - Reporting and Strategy - QA deliverables for strategic insights and actionable recommendations while considering long term implications - Flagging product and API updates that may affect KPIs and process changes - Ensure that project teams understand the larger vision of the customer, delivering work that pushes boundaries to achieve goals - People Management - Mentor junior members of the team to ensure strong career pathing and growth  - Foster innovation and creativity among team members and direct reports  - New Business Management - Support discovery calls around new business opportunities alongside Strategic Services sales team - Scope and develop proposals for new business opportunities  - Identify opportunities for new business based on client conversations - Project Management - Manage team dynamics to encourage a collaborative environment and provide motivation in day-to-day activities and responsibilities - Display solid decision-making that provide clarity, focus, and actionable next steps for team members while removing ambiguity that may affect project outcomes and deliverables   - Company Culture - Actively contribute to a positive culture both at Khoros and within the Strategic Services team  - Embody a “one team” mentality that positively impacts the day-to-day of other team members across the organization - Identify opportunities for cross-collaboration across the organization - Product - Maintain strong understanding of Khoros product capabilities and proactively identify opportunities for customer optimization and expansion - Serve as liaison between Strategic Services and Product team to help inform and influence product roadmap by providing product enhancement recommendations and requests alongside customer feedback
Category
Strategic Services
ID
2021-1943
Job Locations UK-London
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.   Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.   The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.  
Category
Strategic Services
ID
2021-1919
Job Locations UK-London
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. As a Project Manager at Khoros, you will be responsible for the successful delivery of our customers’ projects.  Do you enjoy working with customers to bring their vision to life?  Are you organized, articulate, and detailed oriented?  Do you have the hard skills necessary to drive a project schedule and soft skills necessary to satisfy the customer while doing it?  If so, then we’ve got the dream job for you!  We are seeking an individual who possesses a unique mix of strong project management experience, social understanding, and technical knowledge to join our growing team.  You will be responsible for launching new customer communities, new social care solutions, and technical delivery of projects customers dream up.    Some Responsibilities Include: - Completing projects on time and on budget while delighting our customers - Managing a number of parallel software deployment projects for our customers - Coordinating and managing internal and external resources, both technical (consultants, production operations) and non-technical (best practice experts, user interface consultants, designers) - Working with customers on the definition and execution of their overall project plans - Managing the client relationship and setting customer expectations during project implementations - Identifying account expansion opportunities and supporting Sales to close them - Following Khoros Project Implementation Methodology and PMO Guidance - Documenting functional and technical specifications of the proposed solution - Creating Statements of Work for projects and change requests as needed - Contributing to constant improvement of Khoros project management practices - Coordinating training and mentorship for the customers' staff   Minimum Requirements: - Bachelor’s degree from an accredited university - Hands-on project management experience at a software product company or consulting firm - Native French Speaker - Experience in managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc) - Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner) - Experience managing multiple parallel projects (with team size of 5+ members) in a software development and/or project management environment where the customer is an external buyer (no internal IT projects) - Experience scoping and estimating project efforts - Demonstration of use and understanding of project control KPIs - Excellent problem solving skills - Strong flair for technology and technology solutions - Willingness to travel (10% to 20%) - Mastery of the English language (written and spoken)   Nice to Haves: - Experience with Clarizen, SmartSheet, Salesforce, Google Apps - Experience with SAAS-based social customer experience platforms - Moderation and/or Management of online communities - Additional languages - Experience within the social media technology landscape - Big Plus: Certified Agile Scrum Master OR PMP certification
Category
Customer
ID
2021-1873
Job Locations UK-London
About KHOROS   Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.     Who are we looking for?   As a Senior Web Engineer, you are an expert, implementing Khoros front-end customizations for our customers and helping guide your less-experienced teammates in their efforts to provide the same. To fulfill these responsibilities, you have extensive professional experience developing front-end web solutions, and you’re a strong communicator who is comfortable offering expert technical advice directly to both technical and non-technical customers. You lead by example, modeling the behavior of a seasoned and successful engineer for your peers. You are also an excellent collaborator, working with our Project Managers, Technical Leads, back-end Application Engineers, and Front-End Developers on the requirements and design for the solutions you create. At the same time, you can work independently and efficiently, because you’re organized, task-focused and self-responsible.   Responsibilities - Designing, implementing, testing, documenting, deploying, and supporting custom features to Khoros' products, focusing on the interactive/user interface aspects of the solution - Consulting with customers via phone and email, and occasionally in person - Managing and accounting for your own time and activities; developing your technical and professional skills within the department; setting a positive example for teammates - Collaborating with and helping colleagues solve technical problems - Contributing to operational and process improvements Requirements - Professional web development experience in a customer-facing role - Strong foundation in front-end web programming technologies (e.g.: HTML5, CSS/Sass, JavaScript, jQuery, XML, JSON) - Experience with a server-side templating framework (e.g.: React, Freemarker,) - Experience leading technical tracks of projects and delegating tasks to more junior teammates - Experience with feasibility analysis and scoping technical work using a variety of methodologies (formal and informal) - Experience mentoring teammates and executing peer code reviews - Strong command of the English language; additional languages a plus - Talent for troubleshooting; Eagerness to self-teach - BS in Computer Science or a related technical field, or equivalent experience - Foundation and professional application of computer science fundamentals: data structures and algorithms, object-oriented programming, design patterns, concurrency, files and databases, performance analysis, declarative/imperative programming models - Familiarity with UNIX command-line tools and scripting   Additional Skills - Working knowledge of software revision control systems including Git and Subversion; experience with software configuration management, branching, merging, and continuous integration - Working knowledge of server-side javascript frameworks like Node.js - Conceptual understanding of test-driven development; experience with automated testing frameworks (e.g.: JUnit, Jasmine, Jenkins) - Experience delivering in-person technical training or workshops
Category
Customer
ID
2021-1859