Khoros, LLC

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Job Locations UK-London
ABOUT KHOROS Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.   Role If you want to accelerate your learning and career growth in a forward-looking company, stop thinking about doing the same thing repeatedly. Instead, think about the impact you could be having above and beyond your current role.  Who are we looking for?  If you’re interested in leading an amazing team that is a leader in customer satisfaction and working towards being one of the top global software support organizations, here’s where you’d be able to make a difference:  - Lead a team of technical support Engineers in Bangalore for our growing customer base and our product portfolio  - Facilitate and lead actionable improvements within the team to improve quality, efficiency and effectiveness  - Partner with other leaders across Customer Support to drive process and scalability on a global scale  - Work with product management, engineering, sales, professional services, customer success and other teams to ensure technical solutions and improvements  - Drive improvements in our customer satisfaction rating by providing phenomenal, personalized support with our great customers  We are looking for a semi-experienced manager who understands various web technologies, databases and tools, but more importantly wants to lead the building a team that is a world leader in our space. The ability to manage the customer expectations on escalations, understand our business and truly critically think through problems and to come up with viable solutions whether technical or otherwise are additional skills that are quite crucial. Most importantly, we need someone that’s led a team and can work with a distributed team to improve what we’re doing today. This includes the ability to push and influence other organizations, partner internally and think through challenges.  This position has 24/7 on-call rotation responsibilities, so please be aware of this prior to applying.  Desired Qualities & Skills  If you can accomplish the above, you’ve got what it takes. Our managers spend time on the phone with customers and their team so a willingness to make that call is a must have. Our team members need to have an attitude and personality  that makes them suited to work with people (our customers and their co-workers!) and make those people happy.  The expectation is that you have the ability to converse with each team member in a technical manner, understand the challenges that they go through in order to resolve the issues and learn how to troubleshoot issues hands-on. Our ideal Technical Support Manager has led technical support, customer service, technical account management or other technical customer facing teams.  Required Technical skills  - Experience in managing or leading technical support, or similar, teams  - Experience working with customers, managing relationships and setting customer expectations  - Previous demonstrated experience in one or more of the following technical domains  o Web 2.0 architecture and solutions  o HTML, CSS, DHTML, JavaScript  o Relational databases (Oracle, MySQL)  o REST API  - Expertise in supporting complex Enterprise software solutions (ERP, CRM, etc) instead of more typical technical support. We don’t follow a script here and expect our analysts to make judgement calls.  - Excellent written and spoken communication skills  - Able to communicate effectively between teams and individuals of varying technical expertise  - Familiar with the latest trends in social channels (forums, Facebook, Twitter, etc.)  - Able to multitask effectively while working on customer issues ‚óŹ Willingness to travel occasionally when the need arises (<20%)  Why you should join our team  We have a technical bootcamp in which you’ll learn how to work with our products, focus your attention on the right things that our customers need and understand how to empathetically work with our customers. Our motivation is to truly make a difference on each case by responding quickly and with high quality.  We earn the loyalty and trust of our customers by setting a new standard for amazing support every interaction, every day.  The team is hoping to find someone who is energized by social media, customer support, and solving complex challenges. We’re open, transparent and hardworking. Our culture is as exciting as our products and we’re looking for another person to join. Come check us out!
Category
Customer
ID
2021-1801
Job Locations UK-London
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa. We are looking for a stellar Sales Development Representative to help attract enterprise customers to the Khoros brand. You will be reaching out to strategic target companies to help generate interest in our awesome suite of product offerings. You’ll also work closely with sales leaders to research and develop call strategies, messaging and territory development. As part of your onboarding you will receive world class sales training. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Category
Sales
ID
2021-1793
Job Locations UK-London
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa.   As an Senior Account Executive, you will work with prospective Khoros customers, helping them understand the value of our solutions and platform. In this new business “sales” role, the successful candidate will understand the customer’s definition of business value and be able to challenge them to think about new ways to differentiate and transform their business. You'll be able to inspire customers by providing thought-provoking and consultative strategies to help some of the world’s most iconic brands to better engage with their customers. The perfect candidate is an intelligent individual who is passionate about selling new business while also being a team player with high-energy and a strong interest in social business. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with some of the world’s leading brands.    The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.   The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.      
Category
Sales
ID
2021-1670